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ComplaintsforKing Marble & Granite
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Complaint Details
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Initial Complaint
05/31/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On March 2, 2022 King ********************** and granite was to installed a granite I purchase for my countertops from there store. After the completion of the granite countertop I noticed the The granite was on level and not properly installed And had sticks holding the granite in place. I was told ********** was to keep in level until the glue to dry. Within days the seam starting to split apart, I immediately called the company to get them to come back out and assess the damage and he told me that it was like that because no brackets was installed So they scheduled a day to come remove the granite countertops. They never showed up on the schedule dated and never called and the dated they came out to remove the granite they came 3/4 hours late! The date to install the new granite countertop was the same they showed up 3/4 hours late They also showed up with the wrong brackets so the countertop was not install that day! The next day when the granite countertop was installed I show the guys that it was improperly installed again because now the granite top is not sitting on the brackets they installed, the granite countertop was sitting on glue only And I voiced my concerns about the Granite becoming unleveled again! The installers told me to talk to the owner of the Company and he assured me that he would send someone out to fix it! The person he sent out only came out to put more glue around the brackets! I called the office to make a complaint I also told them I was going to get a second opinion about the installation of the granite because at this point I was not getting any help from them. Weeks later the seams started splitting again Causing the granite to crack I have reached out to the secretary and the owner also came out to the house and blamed us for cracking the granite. I was told to get another contractor to fix it because they are not fixing something we did when I complain for months about the granite not being properly installed.Customer response
06/23/2022
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by King ********************** & Granite regarding complaint ID ********.
Regards,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.