ComplaintsforWho Dat We Dat Lawncare
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Complaint Details
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Initial Complaint
05/26/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On April 24th and 25 this business came to our home to install an attic ladder. This job should have taken about 4 hours, but they were here for two days. The attic ladder was put in crooked. The outside door was a poorly cut piece of wainscoting which was screwed in badly and within three weeks the door was warping and the screws were giving way. All I had to do was pull at it and the door came off. They cut the bottom of the ladder to make it fit, but it had no protective rubber tips. If it hits your foot, you'll get a bad cut and if you lower it to the floor it could damage our carpet. There were gaps in the space between the attic and the ladder itself and even if we wanted to put the old door back in place, it wouldn't fit because the ladder itself is improperly placed. The molding had a gap of an inch on one side and was secured by three black screws which were left visible. This woman and her helper said they'd come back and paint the molding, which was laughable and the least of the problems with this job. At that point my husband just refused to have them in the house again. In addition, they threw the discarded pieces cut from the new ladder into our front garden. I'm still picking out pieces of sharp metal. We want a full refund of the labor price which was about $550.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.