Business ProfileforTangi Car Care Center

We dropped off our 2017 Ford F150 at Tangi Car Care on November 25th, 2023, for a job that is estimated to take roughly 22 hours of labor. We chose this shop because it was one of the few shops that excepted our warranty. We called them ahead of time and explained the problem and they assured us that they could do this job. After a week we called them, and they told us they didn't have the correct tools and the tools were on back order. Roughly a week later they called us and told us the tool came in and the truck would be ready in two days. Two days passed and we called back three days after the last phone call. At this point they informed us that they had to order another part. About ten days later we called again, and they said the part came in and the truck should be ready in a couple days. Days later we still haven't heard from them. Once again we called them. Now they're telling us that the mechanic who has been working on the truck was out sick and that he'd be back in two days. They assured us not to worry and that once he's back he'll have the truck fixed in two days. Three days after he's suppose to be back we called again. Now they're telling us two more days. We called back in two days, and now they say it'll be ready tomorrow. We call back numerous times over the next 3 weeks, and we are given the run around every time we try to get information on the truck. (When they aren't ignoring our calls that is). They must've told us ten different times the truck will be ready in a day or two. We finally got the truck on January 13th, 2024. This shop is extremely unprofessional and could careless about the inconvenience that their incompetence was causing. They in no way tried to remedy the situation at all. They had this truck for little over 7 weeks for a 22-hour job. Absolutely unacceptable.