ComplaintsforThe Blake at Colonial Club
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Complaint Details
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Initial Complaint
08/02/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
The Blake at Colonial Club did not provide me with the correct refund when my mom moved out of their facility. Her memory care unit, room 145, was vacated on 6/9. They owe me the daily rate from 6/10, 6/11, 6/12, 6/13 and 6/14. They had her apartment free and clear on 6/14. The daily rate for **** is ******. I received a check for $3,133.33. The check should have been for $4112.50. I paid $5875 for the month. She moved out on **** 9th. Those 9 days costs $1,757,97. $5875-$1757.97 is $4117.04. I was paid $3,133.33. Amount owed is $983.71,Business response
08/12/2022
Refund check has been corrected and sent.Customer response
08/13/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
11/29/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
In November 2020 (before completion) I visited The Blake and was told I could put up a deposit of $1,500 on an apartment. Was told after completion the deposit price would go up. It has been completed but I do not feel I am ready to move in. I was told by Nancy R**** and Lauren W**** that the deposit was "always refundable." I am told both these ladies are no longer employed at The Blake. I have the Pre-Opening Waitlist Agreement with "always refundable" written on it. On 10/5/21 I visited The Blake and gave Rebecca J******* (new Executive Director) written notice that I wanted my $1,500 deposit returned. I have her written acknowledgment of my request. On 11/9/21 I visited The Blake and spoke with Mrs. J******* about my deposit. She said she would look into it and be in touch. I have not heard anything from her. I am very upset about this. This is a lot of money to me. Will furnish copies of documents but I don't know how to download and upload. Can bring photocopies to your office.Business response
12/13/2021
I have spoken with *** ******* on a couple of occasions, as has our Sales Director and Director of Business Operations. As *** ******* pointed out, we have had a change in personnel since she placed her deposit. Unfortunately we have been unable to locate a record of her deposit. My understanding is that in their last conversation, our Director of Business Operations explained that a proof of payment such as a canceled check would be helpful in obtaining a refund for her. I have not seen, nor had *** ******* mentioned anything from my predecessor with "always refundable" written on it. I would like very much to resolve this. Simply need some kind of documentation of payment.Customer response
12/13/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 16182606, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
******** *******
The deposit was charged on a Fidelity credit card. Looked up my statement from November of 2020 and saw the charge of $1,500 payable to *** **** There is a phone number of *** *** ****, I called the number and it is ******* ***** ******. Spoke with Jeanne A******** After checking her records she found my deposit and said she will be in touch with Rebecca J*******. Said she did not know why Ms. J******* could not find a record of it. She said she would be back in touch with me.Customer response
12/21/2021
I have this date received my refund, after requesting it 2 1/2 months ago.Isn't it a shame I had to call upon your office to get my money back.Thank you for your assistance.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.