Business ProfileforSidney's Dales Quality Car Care Co

I took my truck to Dales to get a second quote on the cost of repairing my air conditioning. Id taken it to the dealership and the estimate was super high. I told this to the guy on the phone, as well as explained the frustration of the dealership quote on top of all the other costs we had on our plate. I wanted the guy to know from the outset that finances were an issue for us. I spoke to the guy on the phone again when they were through with the truck. He told me the cost to fix it would be high, about the same as the dealership, and that he texted me a link to quote. I said that, of course, we would unfortunately have to wait to have it fixed. Little did I know that the link also showed diagnostic charges amounting to $298.75, being that the guy failed to mention this to me. My husband picked up the truck that afternoon, told it had cost $300, and asked what work they had done. I was floored, and immediately called. It rang and rang, and then it went to the voicemail of an individual, not a business. I called several more times that day, and the next. All the same. I double-checked the number against my saved contact. Still no answer. Finally, I called from my husbands phone, and the guy picked up on the first ring. I was hopping mad and tried to untangle how they could charge me money without my consent. His explanation was that they had to do a diagnostic test and that they dont work for free. My response was that I dont expect anyone to work for free, but I do expect to be informed of, and give consent for, any charges. Otherwise, it isnt business, its theft. He said hed texted the link to me, the link was the same link that he told me was an estimate for work this guy never once said there would be a charge, before or after. I railed that not even the dealership had charged for a diagnostic, and that if he had informed me of the charge in advance, I of course would never have had the second quote done. I want my $298.75 back.