ComplaintsforAnytime Fitness
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Complaint Details
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Initial Complaint
11/12/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
When I first moved here last year in August they were really receptive to communicating with customers. However, when COVID became more drastic the Staff members became less and less more concerned about their customers. I have called multiple times and left voicemails for a worker to call me back because I have been trying to cancel my membership for months. One day someone called me to set up an appointment and I advised him I could come but it would have to be when I get off of work. The worker set it up and the day of the appointment I showed (even early) and as usual nobody was there to help assist me. I stayed outside sitting in my car waiting for the worker to show up and he never did. I mentioned before that I am pregnant and cannot continue to drive up to the gym location multiple times just for someone to never be there. This gym has no consideration of their customers and their needs. Now I get a call from an attorney saying I am being sued for a $230 balance I need to pay. I will not pay anything when I have done my part in the matter. Word of advice do not join Anytime Fitness they are horrible The address for this location is **********************************Customer response
12/04/2021
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by Anytime Fitness regarding complaint ID ********.
Regards,
*************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.