![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforBig Easy Powersports
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/28/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I purchased a motorcycle from the listed business and when I did I bought a teft protction and Tire and wheel protection. I no longer have the bike so I cantacted the insurance company that the plan was through and I was told that the dealership has to cancel the tire and wheel and issue the refund and the theft is non refundable. When I contact the dealership about the issue at hand, they said I must speak to the sales manager. I have attempted to contact the sales manager on numerous different days each time I was told he was busy or no available. When I did find someone willing to transfer the call I got voice mail so I left a detailed message but have yet to recieve a response. I just want to cancel the policy and get the prorated refund I am entitled to but I am getting the run around.Business response
05/28/2024
Customer never came in to speak to anyone to start the cancellation request. I have made contact with said customer and her is going to try to find time that he can make it in since he lives in *********** and the store is on the west bank.Initial Complaint
03/19/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Hi, on 8-18-2023 I did business with Big Easy Powersport. I purchased a used 2019 ************************ in full. I've contacted different team members of the Big Easy Powersport team to get this resolve and haven't gotten anywhere. It is now 3-19-2024 and I have yet to receive the title or the necessary Documation to get the motorcycle registered. I am requesting a full refund.Business response
03/30/2024
The customer and I have talked and worked out any grievance he had against us!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.