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Find a Location

InfinEye, LLC has 1 locations, listed below.

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    Business ProfileforInfinEye, LLC

    Computer Software

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    30126 W H Rhodus Rd., Holden, LA 70744
    BBB File Opened:
    4/13/2020
    Years in Business:
    6
    Business Started:
    7/13/2018
    Business Incorporated:
    7/13/2018
    Type of Entity:
    Limited Liability Company (LLC)
    Related Businesses
    Business Management
    • Jo Ann Rhodus, Owner
    Contact Information

    Principal

    • Jo Ann Rhodus, Owner

    Customer Contact

    • Jo Ann Rhodus, Owner

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/12/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    September 18, 2023, I filed a complaint against InfinEye, LLC for what I believe was a scam. On September 2, 2023, I thought that I was interfacing with MIcrosoft as I called to get help with a product. I have later learned that Microsoft does not give a phone number. Using Trust PiIot a technician, giving the name Alan Mac did install my product, but while doing so repeatedly told me that he detected a virus that could be emptying my bank accounts. I was frightened into thinking that my bank accounts were in jeopardy unless I bought a virus protection plan. I was susceptible to anxiety by such a situation as I am an older woman, 74, without a lot of computer knowledge. Still thinking that I was working with Microsoft I bought a needlessly expensive plan. I was told that I could receive a refund if I was not satisfied. I called repeatedly for a refund which I was told that I would receive, but it never came. After filling the September 18, complaint, I received a refund the next day through my Pay Pal account and from a company called ****** *******. Recently ****** ******* disputed the payment and my Pay Pal account now has a minus balance of the original refund $1,999.99. The dispute has not been resolved as of this date. In summary, I believe that I was scammed into buying a computer protection plan for $1999.99. After repeatedly calling the company, InfinEye, LLC, and threatening to file a claim with BBB, I received a refund on September 19, 2023, through ****** *******, Recently, ****** ******* is disputing the refund. In addition, I took my computer to the Apple Store for advice after the purchase. The technician said that she could not see that any virus protection plan was installed, nor did she think one was necessary as Apple builds in virus protection. In summary I believe that I

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Robert W

    1 star

    02/27/2024

    InfinEye, LLC advertises to be a computer services company. When you contact the number everything the automated and 'in person' interactions are about Medicare and the advantages they can assist you in qualifying to receive. The only human I was able to ask a question of did not know the person I worked with about my 'infected' computer which was preventing installation of Mircosoft Office Home and school. I went to the site (office.com/setup) printed on the Microsoft product card and the install started and then terminated with a big red letter message indicating my computer was infected and I would receive a call in 15-30 minutes. A person called 15-minutes later. He told me the installation was aborted due to the infection and he would fix it and install the Office Home and School software. He asked for permission to access my computer to run the diagnostics and clean-up programs. Eventually the scan completed and tech indicated my computer was no longer infected and he installed office 365 which I told him I had not bought and did not want. He removed that and installed the Office for Home and School. He suggested that I purchase a security service and listed the Cisco ones and prices along with the two he recommended 'which were a bit pricey' stating the life-time product @ 7299.00 was the best deal. Quickly thinking about the other antivirus prices that have yearly subscriptions I decided the Lifetime one was a better per year deal. He pulled up an electronic check and I gave him the information needed. I got to thinking back through the process and contacted Microsoft to see if the company was a 'partner' and found out they were not. I contacted my bank to put a hold on the check, but through mis communication the dollar value was incorrectly entered and the check was paid. There was no answer, only voice mail at the number I was given as his personal number.

    Local BBB

    BBB of South Central Louisiana

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