ComplaintsforClaudet Properties

• Initial Complaint

  01/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Out of my $500 deposit I only received $196 back I was charged $300 for an apartment cleaning when my apartment wasnt even dirty. I was charged 2 separate fees at that $120 for a full apartment cleaning and $120 for ****** cleaning. I dont even understand how I was charged $120twice for cleaning what is included in the full apartment cleaning? I feel that majority of my security deposit was kept for no reason and the landlord just was mad cause I decided to move!

  

  Business response

  01/12/2023

  It was unfortunate to see this complaint from ****************** since we have worked with her in the past.  We certainly were not upset that she gave us a notice to vacate since we all were aware that she needed a larger apartment due to her growing family. 

   

  Here is our response to her complaint: 

   

  Our Security Deposit Agreement states the following:

  ENTIRE apartment, including all appliances, bathroom, closets, cabinets, etc. must be cleaned. (Refer to items on Inventory and Condition form). Lessee has made such repairs as necessary to repair damages, which have resulted from ordinary wear and tear. Lessee has cleaned the leased premises as necessary to leave apartment in as clean as condition as Lessee found them at commencement of lease period. If this provision is not fully met, there will be a CLEANING FEE OF NO LESS THAN $75.00 DEDUCTED FROM  THE DEPOSIT. A MINIMUM CHARGE OF NO LESS THAN $75.00 WILL ALSO BE DEDUCTED FOR CARPET CLEANING. (PLEASE REMEMBER THESE ARE THE MINIMUM CHARGES WE WILL CHARGE, THE CHARGE WILL REFLECT THE CONDITION IN WHICH YOU LEAVE THE APARTMENT.)

   

  ****************** was not charged $300 for cleaning.  Cleaning was broken down as follows:

   

  Apt Cleaning:  The Range, Hood, Dishwasher, Light fixtures, Bathroom and Walls were all dirty.  As stated above in our Security Deposit Agreement, as well as in our Lease Agreement, all residents are informed that their premises needs to be returned to us in as clean as condition as when they move in, beyond normal wear and tear.  Beyond normal wear and tear, her apartment was not in the same condition and this is why she was charged $120 for cleaning. 

   

  Carpet Cleaning:  The carpets were not cleaned.  In fact, they could not be cleaned sufficiently and, unfortunately, we had to replace the carpet in the entire apartment.  That is why she was charged $120 for carpet cleaning.

   

  Upon her appearing at our ********** after receiving the first refund of $96, she brought to our attention that the dining room blind was damaged after the storm.  That was not noted in her file, so we corrected that error and refunded her the $25 small blind replacement charge.  Also, because she asked for a refund on the cleaning of her apartment due to the fact that she was very pregnant and could not clean as well as she wanted, we obliged and refunded her $75 for a total of another $100 back to *******************  In total she received $196 and in the end was only charged $165 for cleaning. 

   

  We hope this reply will clarify our position.  Thank you ************** for your assistance in this matter!

   

   

   

  *****************************

  *************************

  ***********************

  PROPERTY MANAGERS

  CLAUDET PROPERTIES &

  ABSTRACT PROPERTIES, L.L.C.

  6223 ***********, Apt. C-1

  Houma, *********  70364

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩