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ComplaintsforCold-Iron Portable Building
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Complaint Details
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Initial Complaint
04/15/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I went down and paid for a building and when they were bringing it to my property it tore up and they have beat around the bush about fixing it. It's been a month now and nothing. They haven't offered my money back or a different building. Or to fix my building that I paid on. Just gives excuses.Business response
06/10/2022
Business Response /* (1000, 13, 2022/05/24) */ ****** ****** came into our office and purchased a building it was a 12 x 36 lofted barn cabin. Due to it being a Repo building it had some repairs that needed to be done on it. On the way to deliver the building a piece of the roof flew off and so my driver brought the building back to my business lot where I immediately called my repair man to come fix it. I stayed in contact with ****** ******'s Mama and Daddy, for upwards of 30-45 minutes, each call. The entire time, reassuring them that I was doing all that I could to get the building to them as fast as I could. As well as staying in contact with my repairman to hurry him along to fix the building so that it could be delivered. During all this time of waiting for the repairman, my husband who has a bad back, climbed on top of the roof of the customers building and temporarily screwed pieces of metal roofing onto the building so that rain would not get into the building to mess anything else up. I seriously tried everything I could do to get the building delivered asap.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.