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ComplaintsforK and R Quality Services AC and Heating, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/17/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
The registers in two of my houses bedrooms received uneven air. One room is twice as big as the other. They each got air from an 8 duct. I hired K&R to balance the air flow. They left the 8 duct connected to the small room, and connected a 7 duct connected to the large room which now gets even less air. I asked them to fix it so that the wider duct goes to the bigger room and the small one to the smaller one but they refused. They obviously made a mistake and refuse to own and fix it.Customer response
05/17/2022
no business emailCustomer response
06/06/2022
At this time, I have been contacted directly by K and R Quality Services AC and Heating, LLC regarding complaint ID ********, however my complaint has NOT been resolved because:
they have promised to come this Wednesday to fix it. I will let you know if they do.
Sincerely,
Stanislav DobrevCustomer response
06/08/2022
Hi *************,So K&R did come to my house today and they did fix the problem work from before. You can close my complaint or **** it as resolved.Thank you so much for intervening. I appreciate the work of the BBB.Best,Stanislav
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.