ComplaintsforAcadiana Cares

• Initial Complaint

  11/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November, 29, 2021 I called Acadiana Cares and asked to speak to a counselor concerning my sister's immediate welfare and safety. She has bee a client of theirs for a few years and participates in a few of the programs they have to offer. A female answered and identified herself as Brandi and I asked her if I could speak to someone concerning my sister. She asked me a few questions and then put me on hold. I was then transferred to the voicemail of ******** ******. I hung up and called back and explained again that I would like to speak to someone about what has been going on with my sister and that I was not receiving any help from my family but I knew that currently she receive services with their organization. Once again, I was transferred to voicemail. On the 3rd phone call the receptionist got very belligerent and yelled out that they "were not allowed to give out any patient info" and I responded, "that's fine. I don't want any. I am calling to give her counselor some information that I think is very important and someone needs to know." She then yells at me that ******** ****** is not at her desk. And I responded and said she should have said the 2nd time I called. I told her I would be making a report on her attitude toward callers, and her ability to Not understand her customers needs. I also called the Chief Executive Officer ****...and got another voicemail machine. My complaint is that I am wondering how can you be in the business of helping people yet when concerned family members call to speak to a counselor they get dismissed with bad attitudes, rude receptionists, and CEOs that hide behind voicemail. I was only asking their organization to do what it is they are set up to do.

  Business response

  01/03/2022

  BBB spoke with ****** ****** and he stated that he has since been in contact with the consumer.

  Customer response

  01/04/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The request I made was not to gather information. I was seeking help from a place that I thought would understand my concerns and provide me with the information I needed to proceed accordingly. The attitude of the receptionist and the counselors was completely out of line and I was left feeling as if I was a bother instead of a consumer seeking advice and help from a company who offers advice and assistance to families with drug addicts. Mr Martin did not address that issue which was the reason for the complaint. I would like an apology for the way i was yelled at and disrepected.

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