ComplaintsforThe Reserve at Couret Farms

• Initial Complaint

  09/18/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I lived there until my lease ended in April, I went and spoke to the manager on April 15th and told her that you will need some more time because my home was not done being built. She said that I can live month to month and she told me $1587 per month, and I paid. On June 5th, I went to her again, and told her the house was not done, and that was when the rent was due. She told me that I can stay in June, but if I stayed until July then we would have to sign a new lease. On June 25th, I went to give them the key and I spoke with the assistant manager and she said that I had to sign a paper for 30 days notice. I let her know that I spoke with he manager on the 5ht and she did not tell me about this paper. And the assistant manager told me it was a miscommunication. I gave her the2 house keys and the mail box key and then I left. I have now received a letter from a collections agency.

  Business response

  09/18/2023

  Mr. ****** was informed numerous times that our property requires a 30-Day Notice to Vacate regardless of lease status.
  The resident came into the office mid-April to inform us that they would be vacating their home on May 20,2023 (lease expiration) and was later revoked stating that their home would not be ready within the allotted time. We proceeded to cancel notice and informed the resident to keep us updated as we would require a new 30-day notice.
  Resident’s are notified 2 months prior to lease expiration of price increase regarding nonrenewal month-to-month status via a renewal notice tacked to their doors.
  Any time there after that we spoke with or saw the resident or his co-applicant, we would inquire about a new 30-day notice but was always told that they were still unsure about a positive move-out date.
  A blank 30-day notice form was handed to Mr. ****** and his co-applicant to ensure they had the proper form when they were positive on a move-out date.
  As per the lease contract, page 2 section ”11. EARLY MOVE-OUT; RE-RENTING CHARGE. You’ll be liable to us for a re-renting charge of $3,134.00 if you: (1) fail to give written move-out notice as required in paragraph 46 (Move-Out Notice)”
  “46. MOVE-OUT NOTICE. Before moving out, either at the end of the lease term, any extension of the lease term, or prior to the end of the lease term, you must give our representative advance written notice of your intention to vacate as required by paragraph 3 (Lease Term).”
  
  Mr. ******** failure to provide proper notice is what caused his account charges. His failure to pay his final balance as per notice emailed to him and his co-applicant on 8-2-2023, resulted in his account being turned over to collections for payment.
  
  Respectfully,
  Raylee ********
  Assistant Property Manager

  Customer response

  10/02/2023

  
  Complaint: 20619195
  
  I am rejecting this response because:

  First, when I talk with the apartment manager, she said not to worry about the form to sign. The manager then said that if you stay after July 1st, 2023, you will have to sign a new lease.  To support this statement, our rent was accepted for May and June in the amount of $1586.00, the monthly rent.  I moved out and turned in my keys on June 25, 2023.  The collection representative then called me yelling and screaming.  
  
  Sincerely,
  
  Majed ******

  Business response

  10/04/2023

  To whom it may concern, 

  Please see the following section of the lease agreement. In accordance with our lease agreement all agents for the owner must follow outlined policies. 

  46.MOVE-OUT NOTICE. Before moving out, either at the end of the lease term, any extension of the lease term, or prior to the end of the lease term, you must give our representative advance written notice of your intention to vacate as required by paragraph 3 (Lease Term). If you move out prior to the end of the lease term, your notice does not act as a release of liability for the full term of the Lease Contract. You will still be liable for the entire Lease Contract term if you move out early (see Release of Resident) except if you are able © 2022, National Apartment Association, Inc. - 3/2022, Louisiana Page 7 of 8 to terminate the Lease Contract under the statutory rights explained under paragraph 11 (Early Move-Out; Re-Renting Charge), paragraph 23 (Release of Resident), or any other applicable law. All notices to vacate must be in writing and must provide the date by which you intend to vacate. If the notice does not comply with the time requirements of paragraph 3 (Lease Term), even if you move by the last date in the lease term, you will be responsible for an additional month’s rent. If you fail to vacate by the date set forth in your notice, your notice is void and you must submit a new written notice. If you fail to provide proper notice and vacate, you will be responsible for an additional month’s rent.

  Proper notice was not provided and charges were applied. 

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