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ComplaintsforDon's Automotive Group Headquarters
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a 2019 toyota tundra on august 5th 2022. the truck is now in the shop being repaired. i cant get a straight answer on what is going on but i know they are having to do stuff to make certain parts fit which i am sure will mess up the vehicle in the long run. i have been without my truck for three days and they tell me they can't help me with a vehicle till mine is repaired. I have to pay out of pocket for a loaner that i can't afford. i spent over 50 grand on the truck. They ae trying to resolve the issue but the work that they are doing will more than likely hurt the truck in the long run. This is not the first time with me as a customer or other customers.Business response
09/21/2022
Attached is the explanation of what was done to the vehicle in question! The part was upgraded.Customer response
09/27/2022
Complaint: 17761066
I am rejecting this response because:
Dons knew about the issue before selling it. Then after they repaired they did not do the realignment. I have to come out of pocket for the realignment.
Sincerely,
Justin HollomanBusiness response
10/03/2022
I'm not sure what else to respond at this point. Seems there is some confusion on Mr. Holloman's part. I attached the paperwork on the last reply, clearly showing the work that was done, including an alignment. Our salesperson has spoken to Mr. Holloman several times, and none of this has ever been brought up to anyone here. Our salesperson also intentionally tried reaching out to Mr Holloman last week after the review we received, and Mr Holloman did not answer his call or call him back as of today.
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Contact Information
Business hours
Today,7:00 AM - 6:00 PM
MMonday | 7:00 AM - 6:00 PM |
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TTuesday | 7:00 AM - 6:00 PM |
WWednesday | 7:00 AM - 6:00 PM |
ThThursday | 7:00 AM - 6:00 PM |
FFriday | 7:00 AM - 6:00 PM |
SaSaturday | 7:00 AM - 12:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.