We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Caked by Em has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileCaked by Em

            Bakery

            Contact Information

            124 Canada Dr

            Lafayette, LA 70506

            Visit Website
            (337) 412-7206

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            This business has 0 complaints

            File a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            124 Canada Dr, Lafayette, LA 70506
            BBB File Opened:
            3/15/2023
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            0 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Emily B.

            03/08/2023

            Zero stars. I booked this lady a year in advance for my wedding cakes. We did a tasting with her. I also have multiple emails with invoicing, the wedding date, and details. I paid her in full a month before the wedding and went over details of what was expected for the wedding day. I DID NOT get my wedding cakes on my wedding day. I was informed my cakes were not at the reception. When I tried to call the owner from my phone multiple times on my wedding day, she would not answer. My bridesmaid called her and she answered on the first ring. When speaking to her, inquiring why my cakes were not at the reception, she proceeded to say she must of got her dates picked up. No remorse from her was shown on my wedding night. I told her she is obviously going to receive a terrible review for this. It wasn’t until the day after my wedding she offered to make my cakes for free to save herself. I didn’t want the cakes for free. We wanted the cakes we paid for on our wedding night. I cannot disapprove of this business more.

            Caked by Em Response

            03/17/2023

            Emily, I am so sorry for this massive mistake on my part. It was a horrible oversight and is completely inexcusable. I regret deeply that my sense of remorse wasn’t conveyed properly, I was also in shock that something like this could have happened. I did not recognize your phone number, and it was only once a second number started calling that I realized there may be a problem. My apologies to you, your best friend, and your husband on the phone, and the email I sent you shortly after the phone call apologizing and offering to make the cakes at any point in the future for you free of charge along with sending a full refund that night came from a very genuine place. I know these apologies and offers did not change what happened, but they were the only retributions I could make once the wedding reception was in motion. Though I know this doesn’t change what has happened with your wedding day, I am working very hard to make sure this singular situation doesn’t happen to anyone else. This unprecedented and momentous mistake has led to structural changes and triple-check systems for how I use my calendar/schedule. Once again, I am deeply sorry for this horrible error.

            Local BBB

            Better Business Bureau Serving Acadiana

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.