ComplaintsforNite Owls Childcare, LLC

• Initial Complaint

  02/10/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  To whomever this may concern, This business completely falsified their records and treatment of children under their care. My son Attended this daycare from about October 2020-July2121. My sons birthday is April 2020 to give his age. While my son was there, he came home with new bruises nearly every week, he wasn't fed more than once a day for a child under the age of 1 at the time. There were days they would only feed him 1 bottle when he was there for 8-9 hours a day. We would consistently walk into their business with about 4-5 infants left alone in a room by themselves with no adult even in seeing distance. I spoke to the owners about all of this, and she claimed it was because they didn't have enough employees. This establishment does have cameras, and we were told we could request to see the cameras at any time. When we found out our son was being left alone, the owner refused to let us see any camera footage, and often claimed it was "corrupt" and could not provide it. I voiced my concerns to the business and to the police multiple times. When everything started to pile on, we pulled our son, and we never received any notification from them every again till last week. Now this daycare is claiming we owe them $900 for pulling him out, and claim they sent multiple letters to us. We have never received any letters or calls or anything. Now this daycare is threatening to report us to put this on our credit in 2 weeks if we do not pay it in full before the end of the month. They also stated they will not accept any settlement or appeal letter. We feel that this business has treated us unfairly, and we just want to move on. Thank you.

  Business response

  02/23/2022

  In response to the above complaint, the balance that was forwarded to the collection agency was the unpaid balance that was left on the account for services rendered. The child's last day of attendance was 7/31/2021, which we were aware of a few weeks prior per our withdrawal policy. Tuition amounts are posted at the beginning of each month. The family had a past due balance of $1,201.25 going into the month of July 2021. After July tuition was posted the total balance owed was $1,838.75. A payment of $1,000 was made by check on July 10, 2021 and it cleared, leaving a balance of $838.75. There is no fee for withdrawing a child from the center. After not receiving a response to mailed statements, the account was forwarded to Ambassador Collection Agency and the center has had no contact with this family since the last day of enrollment. As to the other allegations, if there was any merit to the claims, we would have expected an investigation from law enforcement, Child protective services and/or licensing.

  Business response

  02/23/2022

  ***Document Attached***
  Attendance records for the month of July. Sign in and out sheets that have the parents signature can be made available upon request.
  Also attached is the account statement for the entire enrollment period of the child, which includes, payments made on the account as well as discounts that were given for being a healthcare provider.
  See Attachment/File: G. ****** Attendance Record

  Customer response

  02/24/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  We never received any mailed statements.

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