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Complaint Details
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Initial Complaint
11/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with ******* **********. I do not have a contract with Louisiana bureau of credit . They did not provide me with original contract as requested. I demand this account to be removed from my credit
Business response
11/03/2023
I am not able to reference the account. Please have customer provide the following so that I may reference the account:
Former last name/current address/former address/date of birth/last 4 of SSN/ past phone numbers/account number
Business response
11/03/2023
I am not able to reference the account. Please have customer provide the following so that I may reference the account:
Former last name/current address/former address/date of birth/last 4 of SSN/ past phone numbers/account number
Business response
11/08/2023
******* ********** has provided us with an itemized statement of the amount that is due. Debtor has not provided any proof or documentation to validate her dispute. Debtor is also under the false impression that ********** must have a contract with her in order to collect the debt. There is not Federal or State law that requiring a contract between agency and debtor. The debt is valid and we will not be removing from the reporting bureaus
Business response
11/08/2023
******* ********** has provided us with an itemized statement of the amount that is due. Debtor has not provided any proof or documentation to validate her dispute. Debtor is also under the false impression that ********** must have a contract with her in order to collect the debt. There is not Federal or State law that requiring a contract between agency and debtor. The debt is valid and we will not be removing from the reporting bureaus
Customer response
11/13/2023
Complaint: 20818821
I am rejecting this response because:
******** ********** kept my deposit they are also charging me for rent for October when I wasn’t living there I paid my full rent for September I have bank document this fraud to charge me when i provided hand written notice they kept my deposit for nothing and making me pay rent for October makes no sense this is unethical. Angelique *********
Also have Ashley pull up video footage phone calls I gave her notice month in advance she agreed to you all are very unethical it’s disgusting i will not pay anything
Sincerely,
Angelique *********Customer response
11/13/2023
Complaint: 20818821
I am rejecting this response because:
******** ********** kept my deposit they are also charging me for rent for October when I wasn’t living there I paid my full rent for September I have bank document this fraud to charge me when i provided hand written notice they kept my deposit for nothing and making me pay rent for October makes no sense this is unethical. Angelique *********
Also have Ashley pull up video footage phone calls I gave her notice month in advance she agreed to you all are very unethical it’s disgusting i will not pay anything
Sincerely,
Angelique *********Initial Complaint
03/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I called on 03/08/2023 to ask questions about an account that is in collections due to false allegations. This man accused me of owing *** which is a light bill company and said you’re in collections with them so that’s how we know you owe this complex money. I called up the electric company and the lady I spoke with said we do not give information out to anyone but the individual on the account unless otherwise written to do so. This means that this company along with the complex went through my mail which is a federal crime. I don’t immediately shut off anything and that’s even at other residences I’ve lived at. The main reason for my call was not to be talked to like an idiot but to get clarity on what is all going with a collection from a complex that has no signature of mine on a lease.Business response
03/09/2023
********* ********* placed the account for ******** ****** with our office on October 11th 2022. The Meadows Apartments also placed an account with us for the same service address on September 13th 2022. Both companies placed accounts with us through our normal business practices and at no time did anyone from Ambassador Collections drive to Mrs. ******** address, break into her mail box to take her mail. The allegation is nonsense and should be treated as such. Both Debts are valid and owed and with that being the case we will consider this complaint closed.Business response
03/10/2023
Requested Lease AgreementInitial Complaint
11/30/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This item found within my credit report is not related to any transaction that I made. I am alleging that a person or company - without my authorization- used my personal identifying information to apply for goods, services, or money; and was successful in creating this account. This debt collector is in violation for putting this unknown account on my credit report.Business response
12/15/2022
This debt was placed with us in February of 2022 at which time we sent a verification letter to ****** and until this complaint the debt was not disputed. June 22nd of this year our office placed a call to Mr. ********* to discuss the debt and at that time he agreed to begin making payments toward the balance until resolved. At no time during our conversation with ****** did he dispute the debt and the call ended with his commitment to pay monthly on the balance. ****** never did follow through with the payments and begin hanging up on my staff at each contact but still never disputed the debt. We are confident this debt is valid and believe ******** own actions proves the debt is valid also.Customer response
12/16/2022
Complaint: 18484632
I am rejecting this response because:
In my dispute letter I asked you for validation of the alleged debt. I ask that you provide me with a copy of all the following: so where is it I need to see it or you must stop reporting that I owe you and delete this account. If you can't prove and send me everythingI asked for by law you must delete this account.1) An explanation of what this alleged account balance is for.
2) A complete Audit Trail calculation of this balance, including the complete payment history on this account
3) Documentation that shows I agreed to pay this debt with my signature and documentation shows I gave you permission to have my information and paperwork showing I gave you authorization to report this to my credit report. No consent to you having my information and unauthorized use of my social security number is identity theft and you will be reported for such.
4) The Agreement that grants you authority to collect on this alleged debt.
5) A copy of your state license, including license number that give you rights to collect in my state.
6.( The purchase agreement showing where you purchased my personal information without my consent which is fraud because you are unknown to me I never did business with you)
7.( Senior Executive from your office to Swear under penalty of perjury this corporation were present during the alleged debt you nor I can validate this because we wasn’t present)
8.(The Original Promissory Note on this Alleged Debt)
Sincerely,
****** *********Business response
12/26/2022
1) The debt is owed to Lafayette Utilities for services provided to you at *** ***** ********** ** ******* ********** ** *****
2)Audit trail and payments on this account are available to you. Contact Lafayette Utilities and request same.
3) I have voice recordings of your commitment to pay on this debt and these can be provided upon further request. As a collection agency I am not required to have a debtors permission to collect on a debt placed with our office nor do we require consent to report to the the credit reporting agencies.
4) Our agreement is between us and our clients and are confidential.
5)Louisiana does not require a license to operate a collection agency however we are registered with the state as required.
6) We did not purchase the debt, we are a contingency agency.
7?
8) Its a public utility debt so there is no promissory note to provide.
Initial Complaint
07/13/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This is regarding a collection for a medical bill. This collection agency filed a collection on my credit report recently. This medical bill shouldn’t even exist. I have a Medicare advantage plan as my primary insurance, and I have Medicaid as my secondary. The Medicaid covers the copayments from my Medicare. I notified the original provider the first time I received a bill from them that they failed to file my secondary insurance. They told me they would correct it, and I never received another bill from them. Then this collection appeared on my credit report, and I also never received a bill from the collection agency. I notified this agency of the billing error, and I was told that it wasn’t their problem. They told me to contact the original biller, who told me that it was the collection agency who needed to file the claim. They said that once placed with the agency, they could no longer file claims or take payments on the account. I again contacted the agency multiple times via email and received no response. I also contacted by phone, and I gave all the info needed to file a claim with Medicaid. They still have failed to file this claim, and they still refuse to remove the collection from my credit. My credit score dropped 66 points from this collection, which has caused me serious financial issues! This agency has also harassed some of my family members that I don’t even talk to! But they won’t talk to me when I call and ask them to file the claim! This clearly violates collection practices! I’m fairly certain that it also violates my rights under the ACA! It’s clear to me that they are trying to force me to pay them the $90, because they don’t want to accept a lesser amount from Medicaid. I’m very sorry that our current government-backed health insurance doesn’t pay what providers want, but I get that insurance for a reason. I’m poor, and now more poor due to rate hikes when my score dropped.Business response
07/13/2022
I first need to make clear that the account that is being referenced in this complaint was placed with our office April of 2020. We dispute the statement that we recently placed a collection account in her credit file, the account has been on her file since May of 2020. We also dispute Mrs. *****'s statement that we needed to file a claim with her insurance. It is impossible for us to file on her behalf as ******** requires all claims to be filed within 12 months from the date of treatment. The date of this file is February 5th,2020
As of today's date we have removed the file from Mrs. *****s credit history and have cancelled the file in our system to prevent any further collection activity. Mrs. ***** needs to be aware that the balance is still owed to the original place of business. We will consider this matter settled and closed.
Initial Complaint
04/29/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
THIS AGENCY KEEPS CALLING ME FOR SOMEONE ELSES DEBT. IVE ASKED THEM KINDLY TO PLEASE STOP CONTACTING ME BECAUSE I AM AN OREGON RESIDENT AS OF 2017 AND I HAVE NO BUSINESS IN LOUISIANA.Business response
06/01/2022
***** ***** had an account placed with our agency by LUS Fiber. Though Mrs. ***** may currently live out of state she previously lived in Lafayette and used the services of LUS Fiber.
Ambassador will cease all collection efforts but please note our position is that this is a valid debt.
Customer response
06/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 17121417, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
02/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have reviewed a copy of my credit report and I have seen a lot of inaccurate/fraudulent on it. And as a consumer, I respectfully request that you remove these inaccurate/fraudulent items from my credit report.Business response
02/10/2022
Contact Name and Title: John ******
Contact Phone: 337-233-4826
Contact Email: j******@ambassadorcollectionservices.com
This consumer is disputing debts she has actually paid. Since 2006 the customer has had 4 accounts placed with our office from different companies. Our records show that all of these accounts have been paid in full by the person filing this complaint. We have no open collection accounts at this time and the last debt placed with my office was paid in full on December 27th 2021. We have all necessary documentation to show the validity of each debt, date of placement with our office, listing of each payment received and the method of each one of those payments. This complaint has no validity and we will consider the matter closed.
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Customer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.