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ComplaintsforMichael's Arts and Crafts Store
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Complaint Details
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Initial Complaint
10/25/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I placed an online order for an in store pickup. I never made it to the location to pickup the items. I received an email stating my order was picked up, I called the location and spoke to an employee and manager and was told that my item was picked up and verified by the manager. I was at work 40 minutes away from the store when it was supposedly picked up and verified. A copy of my work time sheet can be provided as proof. I was told it was verified by the manager and that there was nothing that could be done, I requested the number to file a complaint. I called 1800michaels to file a complaint. Was told they would have to speak to the manager at the store and they would call me back. I have not received a call.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.