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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/21/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt MRITUS FCU as I do not have a contract with [name of creditor]. Additionally, they have failed to provide me with the original application as requested.Business response
02/22/2024
Thank you for letting us know of your concerns. Our team is researching this complaint and will provide a formal response as soon as all details are compiled. We are committed to providing a quality member experience and look forward to resolving this matter.Business response
02/22/2024
Thank you for letting us know of your concerns. Our team is researching this complaint and will provide a formal response as soon as all details are compiled. We are committed to providing a quality member experience and look forward to resolving this matter.Business response
02/26/2024
Response
After a review of our records, the following information is provided in response to the item(s) of concern noted in the complaint. Meritus Credit Union remains committed to providing a quality member experience and looks forward to resolving this matter.
Items of Concern
- Not liable for debt: Meritus Credit Union has no record of any outstanding debt at this time.
- Failed to provide original application as requested: While Meritus Credit Union has no record of any request for application, we are more than happy to provide the member with copies of any/all documents that we have on file. The member can simply stop by one of our local branches to obtain free copies of this information.
Business response
02/26/2024
Response
After a review of our records, the following information is provided in response to the item(s) of concern noted in the complaint. Meritus Credit Union remains committed to providing a quality member experience and looks forward to resolving this matter.
Items of Concern
- Not liable for debt: Meritus Credit Union has no record of any outstanding debt at this time.
- Failed to provide original application as requested: While Meritus Credit Union has no record of any request for application, we are more than happy to provide the member with copies of any/all documents that we have on file. The member can simply stop by one of our local branches to obtain free copies of this information.
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Contact Information
Business hours
Today,8:30 AM - 5:00 PM
MMonday | 8:30 AM - 5:00 PM |
---|---|
TTuesday | 8:30 AM - 5:00 PM |
WWednesday | 8:30 AM - 5:00 PM |
ThThursday | 8:30 AM - 5:00 PM |
FFriday | 8:30 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.