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ComplaintsforKinchen Funeral Home
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/21/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
see Attached documentBusiness response
10/03/2023
Mr. Floyd ****** and his ex-wife came into our office with the goal of purchasing an insurance policy. He made the initial premium policy with a credit/debit card. The premium has to be sent to the insurance company in the form of a money order. That money order was made and attached with the paperwork and sent off with the information given to me by the client (Mr. ******). In the mist of everything being processed he called and wanted to cancel the policy. By this time everything had reached the insurance company. There was a call made to stop the policy being issued and for the insurance company to return the funds back to Mr. ******. The address that was given is *** ******** *** ********** *** *****, which is his ex-wife, she was initially going to be the policy owner with his signature and approval. The money order was sent back to that address, where they did not check the mail. He was aware of him receiving a refund per a phone call where he was assured he will be getting his funds back. During this process he also called the bank to dispute the charges on his credit/debit card. When he received the money order he brought it back to our office instead of him cashing it. The money order was cashed through Western Union, I informed him the check came through the mail and as of this day he said he is still disputing the charge with the bank. Lastly I would say he was always assured that he would receive a refund. We had to go through the necessary steps in order to obtain that refund. Thank you!Customer response
10/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 20635802, and find that this resolution is satisfactory to me.
Sincerely,
Floyd ******
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Contact Information
Business hours
Today,Closed
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.