ComplaintsforGolfballs.com

• Initial Complaint

  06/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased golfball from website. The purchase was stolen during transit and never recieved. Evidence of this theft was provided. Golfball refuses to replace items that were never recieved. Last response from Golfballs.com was for me to return the items and they would issue a refund. Cannot return something that I never recieved.

  

  Business response

  06/17/2024

  Mr. ******, 
  
  We are sincerely sorry to hear about your recent experience with your order from Golfballs.com. We understand how frustrating it must be to deal with a stolen package, especially when you were eagerly anticipating your new golf balls.
  
  We empathize with the situation you are in. Package theft is an unfortunate issue that affects many customers, and we recognize the inconvenience it causes. While we strive to provide the best possible service and stand by our 100% Satisfaction Guarantee, stolen packages fall under circumstances that are beyond our control.
  
  In such instances, we recommend that customers report the theft to their local authorities, as both our company and the courier have fulfilled our obligations by shipping the product. However, to assist our customers and alleviate the burden, we offer a replacement order at a discounted rate. This offer is intended to help you avoid bearing the full cost of a new order, even though the original shipment was lost due to theft.
  
  We appreciate your understanding and patience as we work to find a resolution. Please feel free to reach out to us directly at 1-800-372-2557 if you have any further questions or need additional assistance. We value your business and are committed to ensuring your satisfaction.
  
  Thank you for giving us the opportunity to address your concerns.
  
  Warm regards,
  
  ***** ******
  Director of Customer Service
  Golfballs.com

  Customer response

  06/17/2024

  
  Complaint: 21852111
  
  I am rejecting this response because:

  If package theft is such a high risk (everyone knows it happens all the time) you should insure the packages against this. Whats worse it that my wife works from home.  If the carrier you hired to deliver the package would have simply knocked on the door it could have been easily handed to a person.  The carriers in a hurry throwing in on the porch and quickly snapping a photo causes a lot of the theft that is going on.  2: Again package theft happens all the time,  the local police department do not even take reports regarding these issue any more.   Solution:  based on your email you know that package theft happens all the time.   Insure the packages so that the deliver is gauranteed.  I ordered from you and never recieved the items ordered.  You and your carrier could have done things to prevent or protect from this.   
  

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  08/21/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Very disappointed. I purchased 3 dozen golf balls with a pre-printed line on them. Half of the balls have the line printed off center, which means I have to line up my putter off center on putts. It defeats the whole purpose of having a line. I called and left a voicemail for customer service, sent 3 emails to customer service and received no response. Very disappointed with the product and lack of customer service. I will not purchase golf balls through golfballs.com again.

  Customer response

  08/28/2023

   
  Better Business Bureau:

  
  I have reviewed the response made by the business in reference to complaint ID 20501835, and find that this resolution is satisfactory to me.  I received a call from the customer service manager.  He handled the situation really well and gave me a resolution I'm happy with.  Please update this case to reflect that the business 100% resolved the problem.  I appreciate their efforts.

  
  Sincerely,

  
  Jeff Smith

• Initial Complaint

  01/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Ordered golf balls from the website on 19 August 21. Paid for express. Package was to be delivered by 25 August 21. I have reached out multiple times to find out a status. No response. Now I would just like a refund. I will never order from this company again. Sadly I have ordered many times with no issues at all.

  

  Business response

  01/25/2022

  We sincerely apologize for the failures that the customer has experienced with his most recent order. The customer is correct in the facts of his case. There was a failure with our communications protocol, and therefore we did not appropriately respond to the contacts of the customer. We have made corrections to our procedures and communications plan to prevent this from happening in the future. As requested, the customer was refunded on 1/23/2022.

  

  Business response

  02/01/2022

  We apologize about the delay in the refund processing. You should have received an email from our accounting team today with the confirmation of the refund processing. We thank you for your understanding, and patience. For further assistance, please feel free to reach out to our Director of Customer Service, ***** ****** at 1-800-372-2557 ext. 664 or via email at *****@golfballs.com

  Customer response

  02/02/2022

  (The consumer indicated he/she ACCEPTED the response from the business.)
  Company reached out and I did receive the refund. No explanation over e-mail. Not sure why. I'm fine with the response and hope others have not experienced this customer service. Thank you. Walt

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩