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Find a Location

Best Western Plus Vermilion River Suites Hotel has 1 locations, listed below.

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    Business ProfileforBest Western Plus Vermilion River Suites Hotel

    Motels

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    125 E. Kaliste Saloom Rd., Lafayette, LA 70508
    BBB File Opened:
    5/14/2012
    Alternate Business Name
    • America's Best Value Inn
    Contact Information

    Principal

    • Trevor J, Front Office Manager

    Customer Contact

    • Trevor J, Front Office Manager
    Additional Contact Information

    Fax Numbers

    • (337) 235-2887
      Primary Fax

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    s. k. f

    1 star

    04/20/2022

    4/16/22 Pt. 1 **** *****, Manager (+ owner?)- "I don't give a **** about you" "We don't like questions here!" I used Priceline to reserve the reservation. Check in was fast, staff extremely friendly, and the hotel was clean and represented as shown in photos. Renovations still in progress but ok overall. At check in, I asked for extra blankets. My roomie asked for extra towels. We were provided with both. Very courteous and accommodating staff. The very first thing we did in the room was eat cajun food. Delicious but pungent. Off to the front desk to ask for wipes and deodorizer. Here's where the breakdown occurs. At the front desk, a gentleman is at the far end of the desk. When asked, I state that I will wait until the gentleman has what he needs. I am told he is the "Manager" and a sign on the far wall reads the same for **** *****. I request deodorizer and wipes. I am provided deodorizer. Mr. ***** instructs the staff member to provide me paper towels which she moves to do. I then ask if the bed blankets were changed "today". (Breakdown begins.) Mr. ***** asks the staff member what my room number is and is given the number. He then looks at me and begins to tell me a few things: Mr. *****: You know what, cancel her reservation. I want her out. You have taken towels. You have asked for too many things. You worried about the sheets. They were changed but you can get the **** out. We don't want you here. Me: Are you serious? Mr. *****: You are a nuisance. You have been problematic since you arrived. You have too many questions. **** you. You. have 15 minutes to get your belonging and get out. Me: (very few words because I'm beyond astonished at how the situation became one) How did my asking for something get to this? This is how you speak to your customers? Mr. *****: We don't like questions here. I don't give a **** about you. If you don't get your **** out of the room in 15 minutes, i will call the police.

    Local BBB

    Better Business Bureau Serving Acadiana

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