Business ProfileforCourtesy Buick GMC

Date 08/14/2023 Cost $1,257.66 The business committed to provide me with my vehicle looked at the same day I had the vehicle brought in and it was towed because I was working from home and could not drive it there. My car was not even looked at for days after they had my vehicle. The nature of the dispute is that they never fixed my car and I took it to another dealership when I had enough money to pay for the repair. The dealership I took my vehicle to was ***** **** and that is the place that normally works on my vehicle. I had leaks the entire time after Courtesy so called fixed my car and had to constantly add coolant anytime I used the car. Which is the reason I brought the car to Courtesy in the first place and they did not complete the job. They just charged me for erroneous parts and did not do a real test or they would have known that my car was not repaired and still leaked coolant. I called Courtesy several times with no response and did multiple Google reviews online and ***** ******** blocked my emails. I refused to bring my car back to a place that never fixed it and overcharged me. Attached you will find the receipt from Courtesy which did not fix anything on my car. The mechanic at ***** **** said that none of what they did would fix my problem. I have a video from ***** **** from ***** **** about my repairs and I was allowed to go back and see the issue prior to them fixing my repair. I was not shown anything at Courtesy and they did not have a video of my vehicle and did not call to explain to me anything. They had a lady who lied to me about my car being worked on the same day call me to tell me I needed the two things that I was charged for in which did not fix my vehicle. I want my money back because if I would have took my car to ***** **** it would have been fixed the first time. I had to drive with coolant in my car to make any trip I made and that is what Courtesy was supposed to fix, however ***** **** fixed my car. I want my money back.