Business ProfileforAdvocate

We are long time subscription holders with The Advocate. Over the past several years the cost increases have gone from 6.9% in 2022, 6.4% in 2023, 10.5% in March 2024 (March 1 to Sept 30, 2024). My July statement from America Express showed a payment to The Advocate for $235.86. This payment was only 4 months after the previous 6-month payment on March 1 and is a 19.2% increase in subscription rate. The frequency and amount of cost increases is untenable. I have attempted numerous times to call all numbers associated with The Advocate to discuss this matter. All attempts route one through a menu and ultimately end in a disconnected call. I have emailed the Advocate and received a follow up reply (Ticket #18346). However, each time I respond I am told they are only notifying me of a rate increase. I have been billed, charged and the monies collected by American Express. I need the following 3 actions completed by The Advocate: 1. A full refund of the final payment of $235.86 withdrawn from my American Express account on July 17, 2024. 2, Cancel my subscription to The Advocate effective July 31, 2024. 3. A prorated refund of $32.98 for the remaining month of August on current subscription. I am requesting the help of the BBB to achieve these outcomes for which I can not do with The Advocate due to their lack of contact and communication.