ComplaintsforNugulf Operating LLC
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Complaint Details
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Initial Complaint
11/28/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
I am supposed to be receiving oil well royalties from Nugulf. The checks ae quarterly. I have not received anything since May. We have called the # on their website and it is disconnected. The emails come back as invalid. We called their attorney of record at Secretary of State an no one has returned phone calls.Business response
01/06/2023
NuGulf recently moved offices. During the move we were having in-house communications issue and our phone number was changed. After the issues were resolved, we failed to update the website with our working phone number which has since been updated changed by our new office/website admin on 12/2/22.
Emails that were sent to [email protected] were unknowingly part of our in-house communication issue.
Consequently all emails being sent to info@ email were never received, including this complaint. Our emails server was fixed today 1/6/23 and we will be reaching out to Mr. Hoffspauir to resolve the matter.
Customer response
01/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 18471079, and find that this resolution is satisfactory to me.BBB reached out to the consumer by phone on January 17, 2023. The consumer expressed that the business has reached out to her and resolved this matter.
Sincerely,
***** ********* **********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.