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Find a Location

Romero's Interiors & Trim has 1 locations, listed below.

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    Business ProfileforRomero's Interiors & Trim

    Upholsterer

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    Bryan Romero offers Upholstery for Furniture, Autos boats, Motorcycles and ATVS,

    Business Details

    Location of This Business
    1203 Westgate Rd, Lafayette, LA 70506-2736
    BBB File Opened:
    4/28/2016
    Business Started Locally:
    1/7/2008
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • Romero's Interior
    Contact Information

    Principal

    • Bryan Romero, Owner

    Customer Contact

    • Bryan Romero, Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: How to choose an upholstery company

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/31/2024

    Complaint Type:
    Product Issues
    Status:
    Unresolved
    On July 27, 2023 we paid Mr. ****** of Romero’s Interiors & Trim half of the full payment as a deposit to have him reupholster two cushions, a sofa and four valences in our rv. Mr.****** assured us that the job was going to be done by the following month. For him to complete the job, he had to come to our house to get the sofa and valences out of the camper. We live only 1 mile away from his shop. Mr. ****** completed 1/3 of the work in September which were the cushions. We have been waiting for him to complete the rest of the job since then. He provided multiple different excuses since. We have proof of all the excuses. All the communication with him since September was by text messages. He told me many times he was coming to get the sofa and valences but never came. We even offered to bring the camper to him but he refused by providing other excuses. He was informed March 2024 that we needed the work completed before our long road trip June 1st. It is now May 30th and the job is still not completed. He has refused to give us our money back from the down payment. He said that he would give us the fabric by leaving it outside of his shop. My response was that he shouldn’t leave the material outside where anyone could steal it. I ask him to give us a time that we could go by and pick it up but still have not gotten an answer. At this moment, he owns us $616 or a less amount of money if giving the fabric needed to finish the repairs of the sofa and the valences.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Doug g

    1 star

    03/06/2024

    Terrible Service. On month 8 and my car seats still aren't done. Owner just states next week. Very bad business. Finally got tired of the lies and asked to pick my seats up. He stated show up at 10 and he would let me have them. At 10 he never showed up and took forever to respond to my calls or texts. I asked for my seats and money back and he texted me come the next day at 10. This guy is a liar and a thief. Placed a lawsuit on the business to recover the down payment i placed, the door panels he lost and the seats he neglected to recover. WOULD NOT RECOMMEND DOING BUSINESS WITH THEM!!!!!!!

    Romero's Interiors & Trim Response

    03/11/2024

    First up if your going to post a bad review how about you get your facts straight.It has not been 8 months that I had the seats and the materials and I didn't get the deposit right away.We can go back and do an itemized listing on how this played out.I told you ahead that I had a lot of work ahead of myself and with all the customizing you wanted and needed done would take some time.I also had my holiday work to tend to that was already booked and I would work you in.You took them to another Upholstery shop that had them for 4 months you told me and they did nothing.I did have them for serval months but had the frames custom worked as well as torn down and patterns matched up and pattern them out.Sure it has been some months,this type of work takes time if you want it to look good.I am one of the best at what I do and will never push work that isn't quality rated put my door.Now for the work I performed and all the materials I provided along with all this time that was involved also the initial deposit took 75 % of that.I did give you a check for the remainder of what was not used.As far as the 2.pieces of wood that I did find was put right next to your boxes with all your seats parts and all materials.As I was working on the seats I did come across serval parts that had taken more time and I did let you know.And as far as a lair you believe what you want to believe and as far as a thief I will see you in court but you posting something about me that could cost me livelihood with my business because it is something that isn't proven and also defamation of my character.Like I expressed with my text messages you do what you need to do and I will do what I need to do.Your one of the customers that want everything today but still want it to look like a million dollars,quality takes time.I would have had it the week you picked it up,I had everything ready and set to just finish it off but with you calling me trashy b.... and cursing me I decided I do not want to do your work.I will not be belittle of cursed at especially over some seats that go in a weed buggy.I don't feel like I need to defend myself I just wanted to clarify what you posted here..I am at fault for taking this job as you were in a bind and though I could help but soon realized that I shouldn't have taken it because you wanted it tomorrow.So.sorry for that.

    Local BBB

    Better Business Bureau Serving Acadiana

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