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Find a Location

Planet Fitness - Lake Charles has 1 locations, listed below.

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    Business ProfileforPlanet Fitness - Lake Charles

    Fitness Center

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4068 Ryan St, Lake Charles, LA 70605
    BBB File Opened:
    10/24/2018
    Contact Information

    Principal

    • Courtney Leger, General Manager

    Customer Contact

    • Courtney Leger, General Manager

    Industry Tip

    BBB Tip: Need to get in shape? BBB has tips for joining a gym

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Amber W

    1 star

    06/19/2023

    When I joined Planet Fitness I did sign a contract. It is my fault for not reading it completely. I am writing this review because I think some items in this contract should be sectioned off and the client should initial because these items are important. So first almost all planet fitness are individual owner according to the corporate phone number I tried to call( so they will not help with anything). Second the only way to cancel your membership is to do it in person. I think this is a big deal and should be very clear to the client. Third the billing for the Lake Charles office is done by a third party and they start the billing on the 10th of the month but the fees do not come out until the 17th. I called and had a very detailed conversation with one of the works at planet fitness. So when I went to cancel my membership on the 13th I was still billed and it put my account in overdraft. Like I said I should have read the contract better, I would just like to make other clients aware of these process.

    Local BBB

    BBB of Southwest Louisiana

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