ComplaintsforQuality Inn & Suites
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Complaint Details
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Initial Complaint
10/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Customer Relations: XXX-XXX-XXXX Confirmation ID: XXXXXXXX Paid: $115.02/ They had no room I arrived at Quality Inn on October 13th for a check in. When I arrived I was told that I actually booked the room for October 25th. I explained I needed the room for October 13th. The clerks said she doesn't have any available rooms and she will cancel the room I have booked on the 25th and all I have to do is call the customer support number and I would get a refund. I called customer support they informed me that my room was canceled I would be refunded and they booked me for a different Quality inn that same night. I notice I still was not refunded for the Oct. 25th room So I called customer support again on October 24th and they told me that they are unable to cancel or refund my money because it's was a prepaid fixed rate so they informed me that they emailed the manager and to contact the general manger of the hotel so they can process the refund for me. I went to the hotel October 25th and talked with the front desk clerk the manager was gone for the day. I was willing to just stay the night instead of my money being completely wasted. But the night clerk told me again the room was canceled and I should have been refunded. They had no room reserved for me. October 26th I finally get a hold of the manager and she told me. "I should have called earlier on the 25th if I wanted a room because they were all booked up. This was a prepaid fixed rate room that I could not get out of and now the story is I should have called to confirm I wanted a room that I already paid for. They did not keep their end of the bargain the room should have been reserved if I could not get a refunded for it point blank. I asked for a free voucher for another night since she claims she can not refund me. She only offer a 15% discount. They got a free $115 out of me...something needs to be done about this. Please help me get my money back.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.