Business ProfileforTruck & Trailer Equipment Company, Inc.

Sometime around Oct. of 2021 I was directed to consult Truck n Trailer of Lake Charles concerning an axle problem that I was having on my Jayco RV by another business here in Lake Charles. I did so and ultimately, several weeks later brought the Jayco to Truck n Trailer to be repaired. While it was there, the driver side rear was damaged. I discovered the damage when I went to pick it up. As soon as I saw the damage, I went to *** ******* the person that I had been dealing with throughout this whole process. He came out to look at the damage with me and acknowledged the damage. I drove from there shop directly to an RV shop called **** ** in Maurice, La. I brought it there for some electrical issues that they repaired for me. I told *** what I was doing and the time frames that would be involved and that as soon as I got it back from **** *** we could deal with the damage issue. He assured me that he would handle it. He did not seem concerned at the time. A number of weeks went by as we had gone out of town and waiting on parts at **** *** When I picked it up from **** *** I drove it straight back to Truck n Trailer. To my surprise, Mr. ****** had not spoken to or done anything about it with his apparent boss, who is the son of the owner. In short, through his sarcasm and rudeness, he accused me of lying and making the story up. He made statements as to how he has cameras and signs all over his yard and that he can not be responsible. I have an estimate from a repair shop to repair the damages and the cost for the repair is just under $3000.00. The cost of the repair for the work at Truck n Trailer was just under$1400.00. I called back later that week and asked who the owner is and the man that I was speaking to said it was his father and I asked if I could speak to his father. I was told that his father was busy, so I asked if he would have his father call me. I was told that he would relay the msg. I never heard back. I will bring receipts and invoices to BBB