ComplaintsforMalcolm Clark & Associates, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/07/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I contracted Malcolm Clark & Associates to repair my home from Hurricane ***. January 3,2022 I got a cashiers check from my bank for $6000 to cover the cost of materials. Malcolm picked up the check and stated that the work would begin soon. First thing that was to be done was my roof, which is still not completed. Malcolm posted my roof on his ******** account thinking me for job. On February 22, 2022 I withdrew $5000 from my bank account to give to Malcolm to complete the job. After Malcolm received that money, he has been difficult to get in contact with. I would call him and he would say he is coming; he never shows up. He has sent people to my home to do patch work here and there, but my home is not completed. I have asked him to return my money so I can get my home completed and now he is dodging my calls. I feel that Malcolm is a scammer who is taking customers money and trying to placate them with patch patch jobs. My home does not have the gutters, window, storage room ceiling completed, screen door, etc completed which were all included in the contract. Not only to mention my home is getting damaged from any wind or rain storm that comes through because Malcolm has left my home in shambles. I have called Malcolm several times only to be ignored and I don't think anyone should deal with his company because he does not complete his jobs and takes customers money. I am attaching a copy of the cashiers check Malcolm received and the contract I was given. Malcolm has not given me receipts for any materials purchased or for the payments he has received. I don't want another customer to go through these issues that I am going through with this company.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.