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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/13/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Hired Atmosphere Movers to move my belongings from ********** ** ** ********* *** on June 29, 2021. Several items were damaged; broken, scratched and one item was stolen by an employee named Trey. I saw it with my own eyes. I have spoken with Todd at Atmosphere Movers several times about this via phone and emails. Todd has made several promises to take care of repairs to the gouges and scratches, reimburse me for the broken item, and replace the stolen item. The last time I was in touch with Todd via phone and email was August 19, 2021. Any assistance you can give me on recovering my losses would be appreciated. Sincerely, **** ***** ************ *****************Business response
03/16/2022
The ***** client you are referring to; verbally attacked employees, calling them trash along with other very harsh, explicit comments. We did send him a brand new mosquito gun along with a check to cover the cost of a broken vase. We also made several attempts to work with him on his floor scratches and he refused to work with us. When the mosquito gun was in route being shipped to him, He threatened to call the police on us saying an employee stole an ACTUAL GUN. He also slandered our company on Google. Google found it inappropriate and removed it immediately. Please let us know what else you may need regarding this ******* case.
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Contact Information
1840 LA- 59
Mandeville, LA 70448
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.