![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforLuscious Hair Imports
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/20/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On November 26th I placed a hair order totalling $314.95 that included 3 bundles and a closure. I didn't received the package until Dec 18th which I noticed that the closure was not in the package but on the packing slip the closure was highlighted which was $90.00 I immediately attempted to call the store but there was no number available on the website or instagram ,so I sent several emails. It's now over a month and I still have not heard anything in reference to a refund or my closure. I have ordered from this company several times and this is the first time I've had this issue. It's very unprofessional to just ignore customers who are trying to get information on something that they've already paid for.Customer response
01/20/2022
email providedCustomer response
02/11/2022
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by Luscious Hair Imports regarding complaint ID ********.
Regards,
***********************Initial Complaint
09/24/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I decided to order from Luscious because Ive heard great things about her products. I placed an order in July totaling to over $200. It is now late September and I still have not received an update. I called and emailed the company numerous times. WHEN I could get someone on the phone, each time I contacted the owner, she made sure to reassure me that my order would be shipped the next week. Another time I called, the owner explained that she was waiting on her hair shipment to come in from the hair supplier and that is why it was taking so long. This explanation was only after the millionth time I contacted her about the order. However, as the weeks went by, still no email saying that the order had been shipped. I ordered the hair for a special occasion and did not receive it in time for the event. Therefore, I do not need the hair anymore. I have contacted the owner for weeks now requesting a refund as that is the only resolution now. She has yet to process the refund.Customer response
09/24/2021
Hello, the owner has issued a refund for the order associated with the complaint. No further actions required.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.