ComplaintsforStuart Services

• Initial Complaint

  04/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  stuart services can out on 03/25/2022 i was told the gas inspection it was $279.00 if i need some thing repair it will be more but i did not need anything but i was charge $****** and the service guy went in side look around and said every thing was find then he pump up the gas line and said it was good to go i ask the service guy again are u such he said yes so i paid him $****** a week late the gas inspector came out and said i need a cap on the line that only cost about $3.00 and then the inspector said the unit down said what i need before hand so went i call the office i was told that the service guy send something in an email step need and cap on it so the gas inspection did now pass so Stuart told i to get the gas pass i wood need to gave them $750.00 more and that not going to be i was told every thing was find these people is and rip of all i wont is my ****** back because they lie and i start don't have gas the service man such have been up front and went i call the office the lady said i was send and email about other thing need to be don't like i told her why send and email and the service guy was there with I at the service location and told i u did not open your email and i need did because i was told every thing was good and my receipt was going to be email told i that all did not open the email i took the service guy word everything was find and went i was told my receipt was going to be email i need through of any thing else but my receipt

  

  Business response

  04/08/2022

  The customer wanted to have the gas turned back on at her property at *********************************************************. She was charge $279 for a walk through inspection of gas system and pressurize existing gas line with air (and was told that if any additional problems were found, it would be an additional cost). She was also charged $300 to file a permit with the city (which is a requirement). The total being $579. The Technician completed the gas vacancy inspection and met the gas inspector on site; the city inspector discovered issues while on site and could not pass the inspection without additional work being done. The Technician gave the customer estimates for the additional work that was needed to get the property up to code and the customer refused to go with the work. Afterwards, the customer decided the put a stop payment on an already deposited check for $579 - which was the amount for the initial work that have already been completed at that point.

  We sent a certified letter to the customer and are in the process of canceling the permit application for the property (at our own expense).

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