Business ProfileforBedding Plus

Purchased April 16th **************************************************************************************************************** it. We rotate it every other month like we were told when we purchased. The ******** is terrible and I now have back pains from sleeping in it. Ive called 2 dozen times over the past 6 months and they keep giving me the run around. Inspector finally came on Jan 14th he even said it was bad and needed to be replaced. I call them they wont give me any information and I always get hung up on. Its ridiculous. I spent almost 2 k on my ******** and its faulty. I know the warranty covered it I made sure of that and it needs to be upheld. I do not want to have to go a legal route but at this point I have no issue doing so. Please help. I would like for them to uphold the warranty and correct these issues at hand. I have been extremely polite and patent about this matter but my patience are almost out. They refuse to provide me with the warranty claim number and or any information on the status of the claim. I dont understand how they can withhold that information from me when it is my claim. The inspectors name was *********************. Ill provide a screen shot of his initial vm, appt was scheduled that day (the 12th) for the 14th at 8 am. Dips in ******** showed 3+ dips through out the ********. I weigh 185 and my wife weighs 135. Our ******** should be in the condition it is in. Its definitely a faulty product.