Business ProfileforMobile Tint and Audio

On 5-31-2023 at 5:35 PM I made a **** credit card transaction of $394.02 for a diagnosis of my vehicle at Mobile ***************************** at Address: *****************************************************************. I stated I had a battery draining problem on my vehicle and they responded & recommended they would have to diagnose the car to see what the problem may be & where it is coming from. They said that their tech is very good at his ********* will be able to find the source of the problem. After the job was completed the employer had told me that the battery drain was coming from a Driver *************** would have to go to a certified **** dealership and buy the part & get it programmed for the battery drain to stop & that should fix the battery drain problem. As you can see on provided documents, I listened to their advice &I immediately went to a certified **** Dealership, bought the part for $86.81 and scheduled an appointment with them to replace & reprogram the Driver Door Module. **** completed the job as requested & called me to say that my vehicle was ready for pickup for which I paid an extra $382.20. I brought the car back home & within a day the battery had drained yet again. This was when I knew that Mobile, ****************************** had misdiagnosed my problem. I called them and explained to them that I listened to their *********** didn't work, that they had misdiagnosed the problem. One of the employers said he will get back with in the morning with a solution. I didn't get a response. My ********** decided to visit the business & ask them for a full refund for misdiagnosing my battery drain problem. The store manager said they will not give us a refund & that we should leave. The manager was unprofessional & didn't stand by their work. When they accepted to diagnose something & find the problem they should diagnose it correctly. They charged me $394 for the wrong diagnosis. This is so wrong, dishonest, & fraudulent to take people's money for diagnosis but give them the wrong diagnosis.