ComplaintsforFrench Press Coffee Franchisor
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Complaint Details
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Initial Complaint
02/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have made many attempts by email and social media to receive a resolution with no response whatsoever. The ******* location closed several months ago and I am trying to receive a refund on my gold card balance. This company is very shady and evasive regarding providing any corporate contact information.Business response
02/06/2024
Thank you for contacting us.It looks like you are contacting wrong company. We don't have anmy locations in ****** noreworked with this customer. Thank you. Please disregard this complaint since this is irrelivant.Customer response
02/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
While this location is not in *******, all ********* locations refuse to provide any info on the corporate office or issuer of the gold cards. Im sure they could assist with this information at least. Not sure what all the secrecy is for other than to scan customers.
Regards,
***********************************
Business response
02/06/2024
One more time. We are not "French Press CoffeeHouse" and I'm not sure why I'm getting this messages in the first place. Please contact correct company.Customer response
02/29/2024
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by French Press Coffee Franchisor regarding complaint ID ********.
Regards,
***********************************
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Contact Information
4051 Veterans Blvd Suite 301
Metairie, LA 70002
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.