ComplaintsforOracle Network Services LLC

• Initial Complaint

  12/28/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  12/16/2021 - ******* A local telephone company gave me what I thought was a ********* support number, who connected me to Oracle Network Services after receiving a ****** email where our ********* email was broken into. The company was supposed to secure the computer, and remove malware, tune up, security check, ad Blockers installed, virus removed. They removed the Malwarebytes program I had on the computer. My email was repeatedly compromised afterwards, and I found a keylogger on that machine after they supposedly secured everything which compromised my password file (LastPass). Their website does not have any services listed for this price. I had to totally reformat the computer, change router and modem passwords, to secure the computer which resulted in the loss of purchased software I will have to buy again. Their website has a refund policy for dissatisfied customers which they refuse to honor. I've have talked to them, and they hang up on me. I have filed a report with the police in ******, **, and am filing a computer Scam report with the **** We have had all of credit cards compromised, and check accounts. The scammer breaking into our email is trying to setup new credit cards, paypal, ***** etc in our name.

  Customer response

  02/17/2022

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Oracle Network Services LLC regarding complaint ID ********.

  This is the same complaint that they resolved with another party with the same person involved at their company.  We wish to pursue this.  We were told we had multiple foreign hackers on our network which was all bogus.  We tried to resolve this on our own and they hang up on us. They also saved something on my desktop, and when I clicked on it and found nothing I called them back and was rudely told I shouldn't have done that and it wasn't something I could see.  They are a scam and we want a full refund. They also did the logmein to get access to my computer which I allowed because we thought they were legit, which they are NOT!
  
  Regards,
  
  **** And *******************************

  
  

• Initial Complaint

  09/13/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I had call from Oracle Network Services LLC on August 10, 2021 at 2:34 PM They took my computer access staring that I have foreign hackers in my computer had logged on to my network. that these hackers are using my bank accounts and online identity information like ( name, address, email, card number bank account details password ), then they ask me to go on a website www.logmein123.com took my computer access, the They proposed that they fortify my network in order to keep these agents off the network. sell me SonicWall NSA 2650 Network Security, said this will install on my network and keep secure from the hacking, the cost I paid was $2000, paid by money order. ( 2 money orders of $1000.00 each ) name on the money orders Oracle Network Services LLC mailing address* **** ******** ******** **** **** ** **** ********* ** ***** *hey didn't send me any bill for this, the only thing they gave me was a pdf saved on my desktop, they are scam I want full refund

  Business response

  10/20/2021

  Hi,

  This is to inform you that full refund of $2000.00 has been issued to the customer, Check of $2000.00 has been sent to the customer which will be received by the customer in few days.
  
  Thank you
  Ronnie
  Billing Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩