1 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Hunter C
1 star12/02/2023
This has to be the worst credit union in existence, I have been with them a total of 6 months and its been a nightmare I have gone online setup my auto draft and the next month they didnt take the money and charged me a $28 late fee, then I talked to 3 different people on the phone at 3 different times and each time their system was down for updating these different instances were weeks apart I normally dont like leaving reviews like this but I have 3 other cars being financed and have had zero issues with any of those credit unions and banks. This is a absolute joke of a company I have close to $100 in late fees when I have successfully and attempted on 4 different occasions to set up ach
Jefferson Financial Credit Union Response
12/06/2023
Upon review of the account we only saw where ****************** was charged one late charge and the indirect lending manager reached out to him to offer to help have the payments setup on auto draft but ****************** asked to call him back and as of now we have not heard back from him. We would be willing to help him set up the payments as well as to discuss the late charge if he calls us back.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.