Business ProfileforMobility City of Greater New Orleans

Six weeks ago we called mobility city for service. We were told that they would come to thibodaux and troubleshoot our scooter for a service charge of $200, to be paid in advance. We scheduled the appointment and weeks later a technician showed up hours past the appointment time. We explained our situation to the technician, as we had previously explained over the phone to mobility city. We believe that the battery on the scooter was the issue and we wanted to make sure that it was the battery The technician was not prepared and was unsure about what he was doing. We thought he would have batteries with him in case our batteries were not the correct match. They told us they be back to install in a week or two. We have been waiting since August 2. Mobility City called us yesterday which was September 12 and now want to charge another service fee of $160 or $75 if they have another visit in my area. I am 83 yrs old , disabled and use my scooter as a means of getting around my house, going to my dr ************ and physical therapy ************ . We have been struggling without the proper use of my scooter. We asked for a refund of the $200 service charge and now they are able to schedule a visit for $160 or $75 service charge to come out Friday, September 16. I feel that they are taking advantage of me as I am an elderly man. This is wrong, Im asking for your help to resolve this matter.