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ComplaintsforBirdies Transcontinental
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Complaint Details
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Initial Complaint
07/26/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On 7/24/23 at 6:40 PM, I filled $25 worth of unleaded gas from a ********** station named Birdies. As I drove out of the gas station, I immediately felt the car shaking and then it died. I had to walk home. I dropped off my bags at my house and then walked back to the gas station where I questioned the store employees, who said the owner would meet us the next morning at 7AM. I walked to the gas station this morning and a person was pumping the bad gas out of the tanks (have photo). That person told me that the *** had called him to get rid of the bad gas at that location. Also, there was no owner there at 7AM, as expected, and we were told we would be contacted at noon. I received no call. I called ******** customer service and explained to them what had happened. I filed a complaint. I was told I'd be contacted within 10 days. At 2pm, after hearing nothing from the owners of ******'s, I filed a complaint with the LA ***** of ************* My wife drove by the gas station this afternoon and saw the specialist from the ********* **** of agriculture who had came out and tested the gas (my wife took photo of this). My wife pulled over and spoke with her. She confirmed it had water in it. I went there tonight and was told, once again, that the owners were going to contact me. Its almost 10 PM and I've heard nothing. I had to pay for an UBER to take me to work and back. Now I have to pay for a tow truck to take my car to a reputable mechanic to try and fix it and I'm going to have to figure out how to get a rental car while my car is being fixed, This has and will continue to cost me financially and mentally. This is so stressfull and it's not right. I got bad gas and now my car needs immediate repairs and nobody is taking responsibility for this. ****** should step up and take responsibility for both the bad gas and this unprofessional, unethical business they allow represent them.Business response
07/26/2023
Customer contacted us on 7/25/23 at 8:17 am to report fuel damage. We submitted Ticket# ****** on 7/25/23 for the incident to personnel that oversee the sight. Customer's contact information has been sent to them as well, so they can be contacted directly. Thank you.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
4431 Transcontinental
Metairie, LA 70006
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.