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Complaint Details
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Initial Complaint
11/03/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I communicated with Owner on Oct. 21st at 10:51 am and was informed he could do the roof job the next day. A selection of shingles colors were presented. A selection was made. I met with registered owner on Oct. 21, 2021 to finalize agreement for repair of roof. The roof work was done on Oct. 22, 2021. The written agreement stated Tamko 30 year architectural Shingles , Weather wood color will be used with Titanium synthetic underlayment. Plywood would have an additional cost at $79.00 per sheet , if needed for any rotten decking. My son , the owner, stressed the need to have any damaged plywood replaced, via telephone.The shingles packaging reflected Capstone Building Product. The underlayment is in question. I was informed related to the shingle shortage, he had loose shingles wrapped by Capstone but these are Tamko shingles. The use of ************** was used instead of Plywood; I was informed this is what new construction is using and this is stronger than plywood; states what was on the house is not as thick as what he replaced it with. Another tradesman informed me house has 1/2 inch plywood decking. The back of the roof has an uneven area that is a result of difficulty making cuts of the decking? I was called the evening of the 22nd for collection of funds. When discussed issues with his crew difficulty cutting decking for back of house that resulted in waste of decking he said "plywood" would not be charged on this account. I feel I was taken advantage by misrepresentation of products to be used. These products may have been on hand and while he was awaiting " a delivery to come in for a business project" he used these shingles on my project. Attempts to address these issues have been met without response. $8370.00 has been paid.The Ad also states he will beat any written estimate, he brushed off the discussion, stating he could not go lower than $8370.00. I feel uneasy with the next hurricane or very bad weather for the tenants and the owner. Scammed.
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Contact Information
2500 Houma Blvd Ste 102
Metairie, LA 70001-1331
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.