ComplaintsforYard Power

• Initial Complaint

  07/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On the date on receipt, I purchased a part (clutch) from Yard Power for my mower. When I got the part installed, it was determined that the new part had a dead short to ground in it. I immediately took the part back the next day and was told the owner would get back to me. He did not, so I attempted several more times to contact him, as well as, drive over to the business to get a replacement for the NONWORKING part they sold me. Finally, the sales rep told me they would need me to bring my mower in to test wiring on my mower. The wiring on MY mower IS NOT the issue. I was sold a NON WORKING part!! All they had to do to make good on this was to replace with a working part and send this NON WORKING part back to their manufacturer. However, they refused to even test the part in their business to verify it IS INDEED defective! I was completely ripped off with a NONWORKING part for $310.65. At this point, I want a refund because this is basically theft to sale someone a part that DOES NOT WORK!

  Business response

  07/29/2022

  Business Response /* (1000, 5, 2022/07/13) */ This customer was asked multiple times to bring this unit to us so we could determine what was causing this issue. We asked him how he determined this clutch was faulty and he could not tell us anything more than when he hooked it up it did not work. We asked him what voltage he had at the PTO clutch pigtail. He had no idea. We asked him what voltage he had at his battery. He had no idea. There are several things which can cause PTO clutches to not engage. He refused to bring us the mower so we could help him. We do not take returns on electrical parts. There is warranty on parts though. In order to get this warranty, we need to go through a troubleshooting process. Again he refused to do this. As of this response, he has still not brought us his unit. If the customer is unwilling to allow us to help him there is not much I can do here. Consumer Response /* (3000, 7, 2022/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I provided the information that they asked for multiple times. They wanted a voltage reading going into he pigtail and another voltage reading coming out of the pigtail. I provided that. I explained that the part had a dead short in when it is tested with a OHM meter. I brought the clutch into the store and they refused to look at the part or test it with out my mower present, which was unwarranted to test the defective clutch. This has nothing to do with the mower or the pigtail that they are asking me to test. I live 40 min away and I do not see that I need to bring in my mower for them to do the same test I have already performed. We have a mowing service and down time is bad for business as well as the cost of gas and down time to bring the unit into their facility. I have been a customer for several years. I have done all my business with this company for my mowing needs. I have since gone on line and purchased another part and have my mower back working now. Business Response /* (4000, 9, 2022/07/26) */ Like I wrote in my previous response, we do not take returns on electrical parts. There is warranty on parts though. In order to get this warranty, we need to go through a troubleshooting process. Again he refused to allow us to do this. The manufacturer requires that all warranty work be done by a certified dealer (which we are). I am willing to help him but there are steps to warranty work that this customer refuses to abide by. Even in his responses to this claim he refuses to bring us the mower so we can help him. Based on his response, he has purchased this part elsewhere.

• Initial Complaint

  04/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I bought a cub cadet zero turn this month is 2 years ago. I picked up a vibration towards the end of the mowing season. I forgot about it until 2021 when I got on it to mow and threw the belt off. after inspection I found the deck was rusted and the spindle dropped down. I took it to yard power and they advised me it wasn't warranty and I would have to pay. Told me $950.00 to get it fixed. I agreed and it took them about 9 months to get it fixed. They called me and told me it was ready, I advised them as soon as I could I would come pick it up. meanwhile I got diagnosed with colon cancer and have been going to dr visits seems like every day. I finally got a chance to go pick it up and they advised me they disassembled the deck and called me telling me it now would cost about 1400 dollars to get it fixed. I asked about putting my original deck back together and I would pay them and pick it up. They threw my deck away so I feel like I've been taken advantage of by some crooks!! The lawnmower only has 30 hours on it as I only had it about 3 months before the vibration started. I don't recommend yard power for anything nor cub cadet.

  Business response

  05/26/2022

  Business Response /* (1000, 5, 2022/05/04) */ Contact Name and Title: ***** Hogan, Owner Contact Phone: XXXXXXXXXX Contact Email: ******@yardpower.co This customer dropped his deck shell (only) off with us on April 27, 2021. In April 2021 he was quoted a price of 932.80 which he approved. One thing to note here is we never charged him anything up front ($0). The deck was on extended back order which we monitored every couple of weeks until it finally came in October. We immediately fixed the deck and reached out to this customer. We texted him multiple times and even spoke to him in November at which time he told us he was coming to get this item. He never came and got the deck. We waited through December, January and February and March never hearing anything back from him. Since he hadn't paid me anything and we couldn't get him on the phone, I decided to disassemble the deck and put everything back in stock, after all I gave the guy over 4 months to come get it. When he finally called us on April 20th, 2022 we told him about the updated pricing and he was okay with it. For the second time we installed everything on this deck and got him his new deck assembly. I know we have spent hours reaching out to this guy over a year time and not charging him a dime up front and also giving him the final opportunity to approve the final amount. This is the only way to do business. There were zero surprises for him here and he gave the final approval. As for his old deck shell, yes we disposed of it. He wouldn't return our calls for over 4 months! I would have done this with a complete mower if a customer left it here that long. Not to mention that he already acknowledged he had ripped the deck spindles out by hitting things in his yard. His initial deck was destroyed by him which is why he brought it to me and why it needed complete replacement. It is very unfortunate what he is dealing with from a health standpoint. He wasn't dealing with this in November when we spoke to him and he told us he would be right over to get the deck. The bottom line is he was given every opportunity to back out with zero money out of his pocket. He gave us the go-ahead and we did the work. Consumer Response /* (3000, 7, 2022/05/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not ever say I hit things in my yard as I dont have anything in my yard to hit. I have 3 acres of green grass 2 small trees on the property. The bottom of the deck was rusted out being the reason for taking the deck to them. I've never spoken to the guy who responded back to this situation, only ******* and a guy I believe was in the shop that gave me the $930 dollar quote. I was advised my spindles were good and I needed a deck and new blades . Then after throwing my original deck away what choice did I have but to pay the amount that had increased by 400 dollars? I can assure you yall already have a negative name In the community and I'm not trying to spread yall in the mud. I just feel like the price increase was uncalled for and throwing away the original deck was not right. Business Response /* (4000, 9, 2022/05/07) */ Every unit brought into our store has initial condition pictures taken of it along with detailed notes. This mower deck was rusted out because of the damage done to it from multiple impacts and completely unusable (which is why he brought it in). This is not someone's opinion. This is based on the initial condition pictures. Implying that we threw away a perfectly good mower deck is just false. This customer brought us a mower deck which was totally destroyed and unusable. Furthermore, as I wrote previously, the quote we gave was from April 27, 2021. It is now April 2022. Pricing has significantly changed over this last year. The biggest thing is we never charged him anything up front. He could have told us at anytime he did not want to do the work. He then left it with us for a year with no communication. He was given multiple opportunities to pick his product up or at least reach out to us and let us know his situation. We reached out to him multiple times. Several of those times he would tell us he was coming right over to get the deck. He never showed up. We did not dispose of this deck until several months of waiting on him to come by. There was nothing done here that he was not made aware of and that he did not approve of in advance.

• Initial Complaint

  12/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Yard Power does not stand behind the mowers they sell. We bought a mower in April 2021 and they are refusing to cover repairs under the warranty. The mower was picked up from Yard Power today and is now in worse condition than it was when we dropped it off at their shop. We paid well over $6,000 cash for the mower 8 months ago and they are telling us we now have to spend another $2400 to replace the motor and are refusing to cover it under the warranty. They have told me that they have pictures to prove that the repairs would not be covered by the warranty but they have yet to actually show us those pictures.

  Business response

  01/31/2022

  Business Response /* (1000, 5, 2022/01/12) */ Contact Name and Title: ***** Hogan, Owner Contact Phone: XXXXXXXXXX Contact Email: ******@yardpower.co This unit was brought to us with the complaint of burning oil. We ran it and found that it would burn oil very quickly and it would generate an excessive amount of smoke. We did external and internal engine assessment and found excessive dirt ingestion. We tried everything we could to get this customer's engine covered under warranty but the engine manufacturer would not cover it due to dirt ingestion. We had this mower in a couple times (September 2021 and November 2021) and we asked this customer if she wanted us to changed her air filter and each time she told us not to. She also told my guys that they were blowing their air filter out with an air compressor which is not recommended. I do see where this customer has not been emailed the pictures we took of her mower. I have sent them as of this morning. I emailed them to the email address she provided.

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