ComplaintsforSparks Nissan Kia

• Initial Complaint

  11/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On Monday October 30, 2023 my car did not start, my battery was tested at auto zone on camp wisdom Road in Dallas Texas & was bad + incorrect battery in size. I contacted Kia service on 05/31/ 2023 to get my battery warranty info & Kia said they would review my account history and contact me back but did not . In return I called multiple times speaking to various individuals and I was informed that my invoice listed ***** ***** as the customer and that I could bring the car in to be tested. I communicated that i was in Texas and desired to exchange the battery because I was uncertain when I could come in. From Tuesday 10/31 through Thursday 11/02 I continually called Kia and attempted to retrieve my account information to receive a new battery because auto zone said the battery could not be located with a part number and they knew the part number and it was the incorrect battery for my vehicle. On Friday 11/ 03/ 2023 , I contacted Kia service and was told they would sent me the information , I provided my email and phone number and no invoice was received from Kia. I went to southwest Kia service and was told I could get Kia service to fax the invoice to me they would replace the battery but I would have to pay for the labor so I went to auto zone located on wheatland road in Desoto Texas and received an additional test which displayed a poor reading. I went to Kia service in Monroe Louisiana and was given the invoice with the name of ***** ***** and told that I could attempt to go to one of the local part houses to see if I could locate the battery and have it replaced. I refused and requested Kia service my vehicle. I was shown a testing by Kia that displayed I had a good battery which I did not believe and refused to accept after receiving 6 jump starts within the week. I was told that my battery was replaced but I never seen my name or vehicle come across the service board at Kia and the battery which was placed in my car has the information removed

  Business response

  11/06/2023

  We apologize for the lack of communication Ms. ***** encountered while trying to resolve her issue with our Kia Service Department.  We also apologize for the inconvenience of her having to travel from Dallas to Monroe regarding this matter.  Our Service Manager has reached out Ms. ***** and her battery has been replaced.  She was not charged for the replacement battery and the vehicle has been returned to the customer.  If there are any further issues, please reach out to us at 318-322-1800 so we can work to resolve.  

  Customer response

  11/07/2023

  
  Complaint: ********
  
  I am rejecting this response because: I lost my job on Monday, November 06, 2023 as a result of my car not starting on Monday, October 30, 2023 and also on Thursday, November 05, 2023. An apology does not erase or remove the hardship caused by Kia Service. Providing a statement proclaiming to have replaced my battery  without an invoice or proof of replacement and removing the labels on the battery placed in my vehicle so it could be verified,is none acceptable and the battery should have been free because it was still under warranty and I strongly feel I was overcharged for my starter, my battery and the labor provided by Kia service. I sent a  invoice which  clearly listed the name of ***** ***** as the customer which further leads me to feel Kia service was deceptive upon servicing my vehicle. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  11/01/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My car was in a flood on April 30th 2022, ****** Kia misdiagnosed my car and tried to say there was no water damage, in the meantime I had to get a rental several times for work as well as pay people to take me and pick me up. I feel that they should reimburse me for the unnecessary rental fees, they stated that it is not their fault, it is Progressive Insurance fault. I forwarded that information to ******* ***** at Progressive, manager and he said they had reimburse me for the first 30 days and that was all they were willing to do. They feel that it was Sparks fault. Therefore, no one paid me anything and should be held accountable. I am also going to file a complaint against Progressive Insurance for this matter.

  Business response

  12/01/2022

  Business Response /* (1000, 5, 2022/11/14) */ Hello - We have spoken with Ms. ******** regarding this matter. The vehicle was not misdiagnosed. According to Ms. ********, the vehicle was in a flood, which would would be the responsibility of her insurance company. It would not be a repair covered by Kia warranty. Upon initial inspection, her insurance company didn't find damage to the vehicle and denied her claim. After she contacted them again, they came back out and re-inspected the vehicle, and deemed it a total loss. We do not feel it is our responsibility to reimburse Ms. ******** for any monetary losses due to rental vehicle usage, since her insurance company was the one who misdiagnosed her vehicle. Consumer Response /* (3000, 7, 2022/11/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Sparks Kia and Progressive are both playing the blame game. Sparks obviously doesn't want to take any responsibility. Did they forget that the reason the car was taken to them in the first place was to be diagnosed, they said there was no water damage, and were informed that the car had been in a flood thus the reason it was there to be diagnosed for my insurance company Progressive. Not to mention the length of time they kept my car with no car accommodation as I was told I would receive. They were backed up, so they are the reason discovering the issues were delayed, which caused me to have to get a rental for a longer period of time. They need to take accountability!!! I'm sick of this **** with businesses getting over on me and walking away from the issues. I will not accept the BS they are trying to sell.

• Initial Complaint

  09/02/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a Chevrolet Truck Equinox 3/12/21 to months later I took it back to get check out the transmission light was they check it they said no problems drive about months it stopped running I had to pay the tow truck to take it back to Sparks Nissan they had it the shop for a month to tell me my Intended Warranty had ran out they want fix me car, the salesperson was Tiffany Cooper I just wanted another vehicle but the my credit score was low but how is that it wasn't a low score when they approved for the Chevrolet Equinox.

  Business response

  10/19/2021

  Business Response /* (1000, 5, 2021/09/13) */ In response to the complaint by Ms. ******, our General sales Manager has spoken with her regarding her issue. Unfortunately, the only option we have at this point would be to tear the engine down, which is not recommended by us, as her warranty company would likely not cover the repairs. The customer's Equinox was purchased "as is," and we do not have any other options to rectify this situation. If the customer has spoken with CAC, her extended warranty company, and they will not cover her repairs, there is nothing we can do. Consumer Response /* (3000, 7, 2021/09/23) */ Has stopped payment on the vehicle that I had purchased from Sparks Nissan Kia because the vehicle is not in proper condition to be driving back and forth to work with the engine stopping while driving after they examined the vehicle it still hasn't being working properly and I will fax all the paper work over to you Monday of the details that was done on the vehicle Business Response /* (4000, 9, 2021/10/04) */ Good morning. We apologize for the issues Ms. ****** has had with her vehicle. We sent the vehicle to a local Chevrolet dealership, due to it excessively burning oil, and Chevrolet having an extension of warranty covering an issue with piston rings. However, Ms. ******' vehicle was not covered, because of expiration due to mileage. Our only option would be to tear down the engine, pull piston rings, examine O rings and see if her extended warranty company would cover the repairs. They may or may not cover the repairs, at which point, the financial responsibility would be Ms. ******'. We can do the necessary tear down of the engine to see if it will be covered by her warranty company, however, we would not know until this was done.

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