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Find a Location

Twin City Transmission Service has 1 locations, listed below.

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    Business ProfileforTwin City Transmission Service

    Transmission

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    This business specializes in transmission repairs.

    Business Details

    Location of This Business
    615 Pine St, Monroe, LA 71201-6335
    BBB File Opened:
    1/19/2007
    Years in Business:
    63
    Business Started:
    1/1/1961
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Jeff Edwards, Owner
    Contact Information

    Principal

    • Mr. Jeff Edwards, Owner

    Customer Contact

    • Mr. Jeff Edwards, Owner
    Additional Contact Information

    Fax Numbers

    • (318) 325-8633
      Primary Fax

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/12/2024

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    1/3/24..Dropped off 2002 Ford Expedition for diagnostic(leaking), w/witness. Few days later, I was contacted by ********, telling me technician couldn't determine where leaking was coming from, unless he had my permission to look further? I agreed. Then, a day or so later, I was recontacted by ********, stating, the total cost of Repairs is $4,500.00??? I told her, I don't have that kind of money? I then stated, that I will pick it up & check other options? I was then told, I would have to pay $1,500.00 for to put truck back in original condition? I was also suggested to seek financing through Friendly Finance; which I then expressed my credit score, isn't gonna allow me that?? I was never given a quote from ******** or anyone of price quotes for diagnostic, nor further investigation of my truck?? Furthermore, I was told that **** stated, he'd pay me $500 to buy the truck, in my diress of having the thoughts of losing my vehicle of 19yrs!!? My transmission & gears worked as they should!? I simply went in for a diagnostic for where the leaking was coming from? Not knowing I would be facing this manipulative & gross non-disclosure of fees, for a simple diagnostic??! I simply want my truck back in condition I delivered it, & am willing to pay small fee?! But, these are specialist, whom obviously have some undisclosed financial agendas @this company!!! I signed no paperwork, nor was I given a notification of such fees for the further investigation of services, beforehand!!?? Would appreciate the company...putting my truck back in it's original condition; & possibly working with me with maybe $500 as payment, to retrieve my truck. $1,500.00 is complete entrapment!! It suggests & entangles consumers to pay ridiculous funds; whether services are rendered or not!???

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Chassidy D

    1 star

    05/02/2023

    Jeff and his shop have had our 30k dollar truck for 2.5 months. I’ve made the second note already. Dealership was having Jeff’s shop replace the transmission and it’s gone back up to this shop 3 times for the exact same problem. When I call I’m told call the dealership etc. call the dealership and they don’t have a clue because Jeff isn’t communicating with dealership either. I am at my whits end with Twin City Transmission and Jeff *******. I have called 14 times today May 2,2023 and no one will answer the phone. This place is absolutely ridiculous!

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