ComplaintsforConcrete Revolution , LLC
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Complaint Details
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Initial Complaint
11/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Concrete Revolution performed concrete surface coating/overlay and spray deck on our pool and patio areas. The work was contracted in November 2020 with work being performed in February/March 2021. In April, only 1 month after work being performed, surface coating began wearing in some areas with bare concrete showing beneath. Some areas had the coating start to flake off on the perimeter of the coated area. On April 18th we contacted Concrete Revolution via email and provided pictures of the quality concerns. They promptly responded on April 19th and stated they would put us on the schedule to have the areas corrected. The company did not in fact schedule the repairs nor contact us until we called, left messages and emailed on June 10th. An employee contacted me the following day and apologized for being busy and not able to get the repairs completed. I requested that they come look at the issues first hand. The reply was that it was not necessary as they knew what was causing the issues and just needed to schedule time to perform the repairs. We were very accommodating and continued to wait for the work to be performed. On October 6th we emailed again as no contact had been made to perform the repairs. A reply stated that they would perform the repairs the following week. We contacted them again when no one showed up and we continued to be dodged. Concrete Revolution has continued to show that they do not value customers once they receive payment.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.