ComplaintsforOh Ship, LLC
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Complaint Details
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Initial Complaint
07/12/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I wanted to purchase 6 dining chairs from Oh Ship. There were only 4 in stock which had a tan finish. I was told that I could purchase the 4 and the 2 additional not in stock could be ordered. I proceeded to purchase the 4. When the remaining 2 came in 3 months later, the finish was more grey and the chairs did not match the original 4 chairs. I called the chair manufacturer and they informed that finishes vary between batches. Chairs must be ordered as a set to ensure they match. This was not communicated at the time that I purchased the original 4. The original 4 are unused and have been sitting in a closet waiting on the additional 2 to arrive to place around a 6 person table. Oh Ship offered to allow the last 2 chairs to be returned. The owner refused the return of the original 4 chairs. When the original 4 were purchased, it was clearly communicated that I needed 6 chairs total. The vendor did not explain that the possibility for non-matching finishes existed. The 4 original chairs cannot be used at a 6-person round table without the additional 2 to match.Business response
07/20/2022
I’m very sorry for the issue regarding the dining chairs, however the washed finish which is different on every single piece is out of my control. The 4 chairs purchased were obviously very different, rustic and each different shades of wash. I assumed the customer knew the 2 ordered would be equally unique. I ordered the same item as I had before
Regarding the return of the 4 purchased, I have a strict policy or no returned furniture as I do not sell used furniture.
Customer response
08/26/2022
Better Business Bureau:
I would like to reject the offer of Arbitration for complaint ID 17555649.
Sincerely,
**** *****
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Contact Information
Business hours
Today,1:00 PM - 6:00 PM
MMonday | Closed |
---|---|
TTuesday | Closed |
WWednesday | 1:00 PM - 6:00 PM |
ThThursday | 1:00 PM - 6:00 PM |
FFriday | 1:00 PM - 6:00 PM |
SaSaturday | 10:00 AM - 3:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.