Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In March, I purchased a 2008 CTS Cadillac from Get a car in New Iberia Louisiana from Logan ******** for $5,000. I still have never received my title for the car. I have filed a certified complaint to the dealership requesting the title or my money back. At this point, I just want my money back since the car broke on me a few months after I purchased it.
Business response
02/03/2022
Contact Name and Title: LOGAN ******** - OWNER
Contact Phone: 337-251-*8980
Contact Email: LOGAN********@HOTMAIL.COM
In response to the above referenced case number, here is a timeline of events that took place regarding Ms. *******.
On March 22, 2021 Ms. ******* visited our dealership and purchased a 2008 White Cadillac CTS Sedan in the amount of $5,000.00. At the time of the transaction Ms. ******* did not have the full amount ($5,000) to purchase the vehicle in full, therefore Mr. Logan ********, who is the owner of the dealership, allowed Ms. ******* to put $3,000 down in cash and the remaining $3,000 on a promissory note. Ms. ******* signed the promissory note agreeing that she would have the balance ($2,000) paid in full on 04/22/2021. Ms. ******* never fulfilled the promissory note by 04/22/2021. We attempted to contact her several times regarding her balance on the promissory note but was unsuccessful each time. Ms. ******* messaged our dealership on April 24, 2021 stating that she had the rest of her money but she never showed up at the dealership. On September 9, 2021 Ms. ******* came to the dealership and made a $600.00 credit card payment on her promissory note, the left her with a remaining balance of $1,400.00. At an unknown date the vehicle Ms. ******* was driving broke down on her therefore Mr. Logan ******** agreed to credit the balance of her promissory note. On October 15, 2021 Ms. ******* messaged the dealership again stating she had never received her title. Ms. *** ********, who was the administrative assistant at the time, explained to Ms. ******* that we do not mail out titles. Ms. *** also informed Ms. ******* that she was supposed to come into the dealership a month prior to pick up her title and no one showed up. Due to the special circumstances surrounding Ms. *******, Ms. *** agreed to mail out her title. On November 25, 2021 Ms. *** mailed out the original title, original bill of sale, original odometer statement, and original buyers guide to the address that Ms. ******* provided. On January 19, 2022 our dealership received a letter from Ms. ******* requesting the title to her vehicle or a refund of her money. We notified Ms. ******* that we had mailed her paperwork to her and if she did not receive it we will have to assume it was lost in the mail and we would have to file for a lost title. Then, on January 25, 2022 our dealership receives the letter from the Better Business Bureau.
As of today, February 3, 2022, we have since then received Ms. *******'s duplicate title. I have called the phone number she provided us with no success. Get A Car LLC is willing to waive the $150.00 processing fee for a lost title if Ms. ******* is willing to close out this case as satisfactory and no issues.Business response
02/09/2022
Ww have been trying to reach Ms. ******* since 2/2/22 and have been unsuccessful, the following attempts were made:
2/2/22 5:03pm called 337-241-4004 her voice mail was full and we could not leave a message.
2/3/22 9:21am called 337-241-4004 her voicemail was full and we could not leave a message
2/4/22 3:40pm called 337-241-4004 her voice mail was full and we could not leave a message
2/9/22 1:10pm called 337-241-4004 Ms. ******* answered the phone and I Tried explaining to her that we had her title and that we were willing to waive her 150.00 processing fee if she answered the BBB complaint with satisfactory notes, she basically told me to "Take my title and shove it up my a$$" and hung up the phone. I Called ******* with the BBB and explained everything, she tried to call Ms. ******* but was also unsuccessful.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.