ComplaintsforBecnel's Automotive Repair
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Complaint Details
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Initial Complaint
03/07/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I *************************** called ********************** Auto repair shop. On 2/07/2024 to ask can he service my vehicle. I was told yes but wait an bring it to the shop after Mardi gras holiday. I called again to confirm it and I was told yes. I bought my truck into ********************** Auto repair shop on 2/14/2024. I was told that I would have to get a diagnostic truck check which he said it was 150.dollars but I have to put down 200 as a deposit and the other amount will go to fixing the vehicle. He didn't say any thing about that when I called on the phone before. I then agreed. Days later I didn't receive a call from the repair shop to let me know what was wrong with my truck. Everyone had an attitude when I called and went to the auto shop. Then I finally spoke to Mr ********************** and he told me he was waiting for a part and give him more time. That time turned into weeks. I passed by the auto shop my truck was not covered up are put in a safe place for weeks. So I told him that I want my from his shop and that is when he said that it would be ready after weeks went by on 3/ 2 he said he received the part and he still didn't tell me what part are about the diagnostic. I didn't get my truck until 3/5/2024 and it still was doing the same thing and I asked him then he said he don't know. He didn't want to give me my key until I paid him more money.I don't believe he fixed anything on my truck. Mr ********************** and his assistant had a very bad attitude and talked about my truck. I couldn't believe it. I left the shop after that. And now I wanted to reach out to this agency for help. This had me stressed out and not knowing what he took off of my vehicle. I had to get rides from other people.Customer response
03/28/2024
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by Becnel's Automotive Repair regarding complaint ID ********.
Regards,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.