ComplaintsforTELA Construction

• Initial Complaint

  04/12/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Hurricane ***** / Delta repair and rebuild. Transaction began February 2021 @ $11,947 then $21,500 April 2021 no work until June 2021. Building permit was applied for but never paid or issued; no code inspection ever performed for framing, plumbing or electrical repairs. Current payment to date is near $96,000. Numerous problems exist with faulty wiring, plumbing and plumbing. Ive tried looking past minor issues but they are compounding and becoming more dangerous. I have voiced several of these issues and nothing is being done to fix the problems or resolve these issues. This entire rebuild process with TELA has been a nightmare. I was even issued a sub contractor who performed terrible work, can not be contacted and Im now being billed double for said work.This is a very short summed up version of this scam TELA is running as a so called business.

  Business response

  05/04/2022

  **************** had a sub contractor working work on his home who did not perform to our expectations. He has since been fired, and all issues associated with his work is being taken care of. We met with **************** after recieving this review and inspected. He is satisfied with the repairs we will make. We were unaware of some of the faulty work hiding or ****************** frustration prior to this review. 

  Customer response

  05/04/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************

• Initial Complaint

  12/06/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  1. To date, we have paid Tela $18,055.16 based on a mutually agreed upon plan. Of this, $12,200.25 was the 1st of 3 payments for interior work to be completed, and $5,854.91 was the 1st of 3 payments for exterior work to be completed. Terms of the agreement, stated the 2nd payment would be due upon delivery of materials. They have requested the 2nd payment of $12,200.25. However, material items were not ordered nor on site as previously agreed. These items included windows, doors, light fixtures, molding and other trim items. They insisted this payment of $12,200.25 was non-negotiable. 2. During the time that work occurred, the work completed was completely unsatisfactory. It was necessary for us to hire someone else to correct. Examples include areas of ceiling that contained no mud between drywall sheets resulting in complete joint failure, a window broken by a worker, can lights still covered by drywall, electrical wire frayed as a result of light wiring dangling between drywall and fixture housing, and significant paint drips on salvaged crown molding. One of the most concerning issues was a moldy piece of crown that was put back in its original place, caulked and painted. Upon my removal of the warped piece, I discovered the back portion to be nearly completely black from mold. 3. As a result of our refusal to make the additional $12,200.25 payment, TELA informed us that work would be halted and requested that we remove the contents of our storage container within 24 hours, so it could be picked up. We cleared out the storage container and informed TELA that day. This communication occurred in September. Nearly 3 months later, they have not removed. We are now in violation of our HOA bylaws with the threat of legal action against us pending from our HOA if the container is not removed within 30 days.While we concede the completion of some work, we feel a substantial portion of money should be reimbursed.

  Business response

  02/02/2022

  Taylor Enterprises of Louisiana LLC contracted with ** ******* *o complete work on his home.  Work commenced and was ongoing.  The contract states that payments will be made in a timely manner according to the schedule.  Payment was requested and was not received.  ** ******* refused to submit payment according to the contract therefore his contract was terminated.

  Customer response

  02/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 16332774, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  TELA Construction asserts that payment was due per contract terms.  The terms stated and reiterated to us were that materials would be on site at the time the second payment was due.  As previously stated, these terms had not been met as the majority of materials were never on site.  Additionally, TELA received first payment for outside work.  Zero work for contracted outside services ever commenced. 
  
  Regards,
  
  **** *******
  
   
  

  Business response

  04/13/2022

  The contracts terms state that your first payment is a deposit. Thus, the first exterior payment is only a deposit. 

  Material for the interior work was not only dropped off (see photos attached) but also installed before the second payment was made. While we understood the client was unhappy with the quality of work that was completed, we were more than willing to fix these minor issues once the second payment was made as we had already fronted the costs for materials and installation. The client refused to make the second payment on his interior contract therefore TELA decided to cancel the contract. There is also additional work done prior which was completed with satisfaction before a second payment was made and before these issues surfaced. See photos attached of demo, insulation, sheet rock, and trim work completed.

  Customer response

  04/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 16332774, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Some materials such as sheet rock, mud, paint and insulation were delivered.  However, as previously contested, approximately 36 interior line items were not on site nor ordered (reference attached email excerpt).  The agreed upon terms for our project were that interior items would be on site when second payment was due. 
  

  Zero trim was ever delivered. Zero windows were ever delivered.  Zero doors were ever delivered.  Zero fixtures were ever delivered.  The referenced trim work completed by TELA simply reinstalled severely contaminated trim (reference attached photo).  The sheet rock installed did not have mud between joints and failed shortly after installation (reference attached photo exhibiting deficiency).  Additionally, previous complaint info details paint concerns. Deficiencies were consistent and not minor.

  Zero materials were “fronted.”  We do concede approximately 4 hours of demo labor were completed by TELA prior to any payments.  However, approximately $6000 were paid a few days after this in November of 2020.  The house remained without insulation and without wall for approximately 9 months after this payment.  
  

  We have paid approximately $18,000 for 8-12 hours of demo, about 40 sheets of sheet rock poorly installed, paint that was applied only to trim (poorly) and insulation.  Additionally, we have had to pay someone else to redemo, correct deficiencies, and complete work that would have been within that $18,000 if completed correctly by TELA.  

  
  Regards,
  **** *******
  
   

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩