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ComplaintsforU S Stone Outlet, Inc.
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Complaint Details
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Initial Complaint
02/24/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I placed an order for the same size cabinets I had. The guy came out measured and told me the size cabinets I had. He did a design I signed and he ordered the cabinets/ when they came in I had several scratched cabinets from out the box as well as the wrong color. Upon the workers putting the cabinets together it was discovered the cabinets orders was not the same size cabinets I had and definitely not even close in size. The guy told me I had furdown and that he did order the same size cabinetry I had. He then told me I signed for them cabinets. I just trusted that the people who me suppose to be experts would know how to properly measure. The guy said I should have measured. Well Im not a contractor he told me I had 30 cabinets I believed what he said being as though he is the expert. The contractor said I have 42 cabinet and they wont work. The company refused to take them back to reorder. After the white cabinet incident I no longer wanted ti deal with this company.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.